Operations | Monitoring | ITSM | DevOps | Cloud

We saw that no one is immune from major IT outages in 2021, not even mega titans like Google, Facebook, and Amazon AWS. The following is a recap of some of the major IT outages with widespread impact for 2021. Amazon Web Services’ (AWS) historic outage occurred on December 7, 2021 and lasted roughly 6 and a half hours. The breadth of Amazon and its reach caused not only their warehouse and delivery operations to stop.

Slack, a popular enterprise communications platform, faced a 5-hour system outage yesterday between 9:25 AM – 2:24 PM EST on February 22, 2022. Slack services affected included: messaging, search, link previews, apps/integrations/APIs, posts/files, workspace/org administration, login/SSO, notifications, connections, and calls. AlertOps was NOT affected by this outage.

It is a well-established fact that companies looking to grow in the digital age can facilitate this mission by adopting the cloud. When pursued with the right intent and implementation strategy, cloud adoption acts as a powerful force multiplier, yielding a cutting-edge IT powerhouse for businesses and helping them grow and innovate at an accelerated pace. Organizations that adopt a cloud-first strategy must safeguard themselves from critical, service-disrupting incidents.

Cloud deployments have overtaken that of on-premises in the enterprise application software market since 2020, and Gartner expects they will be double the size of on-premises by 2025. These changes reflect the fast evolution in IT infrastructure due to new technology, business models, and market demands. The movement toward cloud, mobility, and IoT continues to surge forward.

33% of consumers will leave a brand they love after just one bad experience. And almost 80% of American consumers say that convenience and speed are among the most important factors to a good customer experience (according to PwC). So yes, good UX design can make or break your business’ product and customer relationships. Hence, products are more people-focused than ever before.

The onboarding experience sets the tone for your entire relationship with new clients. This is a critical juncture when you can make your clients feel like they made the right decision by hiring you -- or just as easily make them question their decision. Like most processes, onboarding should be planned beforehand to ensure it runs smoothly. A structured approach leading to seamless onboarding will set the right tone and help foster a long-lasting relationship while reducing client churn.

Professional services automation, aka PSA, is a business software that helps businesses who provide managed services to clients. One such example of businesses that can benefit from PSA software are MSPs. The core function of PSA software is to enable businesses in the services industry to efficiently run their business. It provides organizations with the tools required to manage all the stakeholders engaged in the delivery of a project.

Based on the Teneo customers I’ve spoken with in the last 12 months, adopting a ‘‘Cloud-First’, Multi-Cloud strategy is often a top priority for Infrastructure and Operations (I&O) teams. However, many organizations have multiple clouds and cloud services mixed with physical data centers and Co-Lo (co-locations). And as a result of running multiple applications and services stitched together, user experience suffers.