Operations | Monitoring | ITSM | DevOps | Cloud

How to Beat Burnout: A Survival Guide for MSPs

Now more than ever, it's crucial for MSP owners to be mindful of burnout and to help their teams address it proactively. While it’s been a recognized term among mental health professionals and those in high-stress industries for years, “burnout” has taken on new prominence and meaning during the pandemic. Case in point, searches for "how to leave IT for goat farming" have skyrocketed the past two years.

Tracing & Logging with the `TRICE` Library (Interrupts too!)

If you develop software for an embedded system, you need some kind of system feedback. Debuggers are awesome tools, but when it comes to analyzing dynamic behavior in the field, they cannot be used. For remote debugging, many engineers turn to printf, which can usually be quickly put in place after having a putchar() implemented. This turns out to be an expensive way, in terms of processor clocks and required FLASH memory for the strings.

What is End User Experience Monitoring? How Does It Help?

End user experience monitoring is a mindset and a philosophy. It’s the acknowledgement that IT is not the outcome, but rather a means to an end. Think of it this way: IT is here to support business operations. It does so by delivering technology to the tech-dependent workforce so employees can do their jobs seamlessly. Therefore, the most important thing to monitor in the IT ecosystem has shifted. It’s not the network, the device, or the cloud – these are only delivery mechanisms.

PagerDuty Named a Leader in the Latest G2 Grid for AIOps Platforms

At PagerDuty, we are committed to championing the customer — it’s a core company value. Our product has to provide great value, we have to provide excellent service, and we need to make it simple to do business with us. The Winter 2022 G2 Grid for AIOps Platforms Relationship Index showcases these values and highlights PagerDuty as a leading player in the AIOps space.

9 Cloud FinOps Challenges - And The Solutions To Overcome Them

Companies migrate to the cloud to become more productive, respond to market changes, and be flexible — while spending less on cloud infrastructure. But there is one thing that many cloud-based organizations have learned: Cloud costs add up. Fast. As a result, 71% of cloud financial management teams doubt they will achieve expected results at the expected time or at all. Only 29% of cloud FinOps teams expect to achieve their cloud goals.

Shay Banon to (re)assume the role of CTO, Ash Kulkarni promoted to CEO

Today we had an exciting announcement at Elastic. Below is part of an internal email that we shared with our fellow Elasticians. First, hear from Shay: Almost two years ago, I decided to move to Israel because it was better for my family (that took time to happen, Covid!). At that time, I started thinking about how to do what is right for my family while being able to be a meaningful part of Elastic. Those of you who know me, know that Elastic is my life’s work. And we have only just begun.

Payment Optimization with AI-Based Analytics

The fintech market grows larger and more diverse each day. The financial news website Market Screener says the global fintech market will be worth $26.5 trillion by 2022, with an average annual growth rate of 6%. In Europe alone, the use of financial technology increased by 72% during 2020. Competition in this market segment is also on the rise.

The Importance of Network Insights in Achieving Full End-To-End Observability

When we talk about observability, we tend to focus first and foremost on the metrics, logs, and traces that you can collect from applications – such as request rates, error rates, and request duration. Infrastructure-level metrics, like CPU and memory utilization, might factor into the discussion as well. Here’s a third category of critical observability insights that teams tend to overlook: the network.

Refined User Experience, New Executive Visibility, and Enhanced Cloud Monitoring with Splunk Enterprise Security 7.0

Just like that, another year has gone by full of remote work, virtual conferences, and lengthy Zoom calls. And, although we were not able to see our fellow Splunkers in person at.conf21 that didn’t stop us from previewing the latest enhancements to Splunk Enterprise Security. And now, it gives us great pleasure to announce that Enterprise Security 7.0 is available!