Operations | Monitoring | ITSM | DevOps | Cloud

In the fast-paced high-tech industry, efficient incident management is a critical factor in maintaining brand reputation, employee morale, and most importantly, your bottom line. Good practices can result in reduced downtime, increased learning opportunities from incidents, and an enhanced reputation among both the engineering community and customers. But quantifying the true cost of incidents has always been a challenge — until now.

Oh, I beg you, can I follow? 🎶 Now you can, but don’t have to. Let’s see what’s new. Hi folks! Even the sizzling summer can’t stop our groove. We’ve been busy mixing up some cool updates just for you!

Honeycomb's Refinery is a tool that customers can use to help manage the volume of their telemetry. It's rare to have too much telemetry—it's not often that someone says "I wish I didn't have all this information!" However, telemetry is data, and data is not necessarily information—particularly when you’re drowning in it. Honeycomb's query engine is so fast and powerful that many customers can send us all their telemetry.

Automation is gaining more power every day, as organizations realize how IT processes directly impact the business and can help it grow … or, hold it back. We’re seeing a staggering climb in task-related demands for IT service management (ITSM), as volumes of work seem to multiply overnight. Organizations are reaching a point where manual process methods can put the business in jeopardy, as human IT staff cannot keep up.

SD-WAN is a reliable, fast, and secure WAN network. In this guide, you’ll learn some best practices for planning, monitoring, analyzing, and managing modern SD-WANs.

In this article, we will take a look at what Graphite and Grafana are and what they are used for. Some people might mix these two up, but they do completely different jobs when creating a monitoring system. Let’s take a look these tools in more depth.