Operations | Monitoring | ITSM | DevOps | Cloud

ITSM refers to IT Service Management, which simply encapsulates the activity performed by an organisation to maintain sustainable information technology infrastructure. It is designed to streamline IT services workflow and thus, increase productivity. Furthermore, it includes the set of IT policies, processes, and practices to pull it together in order to align the IT services with the business needs and objectives.

As CEO of Cribl, one of my greatest privileges is to spend time on the road and on calls with our customers hearing about their needs and challenges. Cribl is a focused company. We build software for observability and security. With this lens, it becomes clear the industry is neglecting to address the unique needs of our users. There are many reasons, most of which are simply that vendors tend to come at a user’s problem through the lens of their existing technology.

We are pleased to announce we have closed our Series D round of funding, led by Tiger Global with participation from existing investors IVP, CRV, Redpoint Ventures, Sequoia, and Greylock Partners. In this round, we raised $150M, bringing our total raised to over $400M. This new fundraising round further validates the value we provide to customers.

Earlier this month, we were delighted to have been awarded Gold for IT Department of the Year at the American Business Awards®. Last year (2021) was a transformative year for N-able and the award was received for the IT Department’s ability to spin off, revamp, and rebuild a whole IT infrastructure for a brand-new public company and be fully operational within an impressive timeline of only 10 months.

We are super excited to announce a major milestone in our company history. 10 years ago, iLert started with a simple mission: help companies to increase their uptime and deliver a seamless digital experience. Every feature in iLert is built to help you to respond to critical alerts faster and increase your uptime.

In the previous blog, we outlined the critical barriers faced by leaders and probable success factors in Digital first implementation, and how an experienced technology partner & fusion team can enhance the success further. In this blog, we will provide the perspectives of having the right strategy & framework in place across people, process, product, and data for an end-to-end transformation. iOPEX point of view - Digital first

Many CXOs believe that Web3 will power the next paradigm shift and transform the world. As a result, they are accelerating their learning curve to spot opportunities and leapfrog to next-gen business models that will catapult their organizations to new heights. But is there really an urgency to explore what Web3 can offer?

Incident management is the process followed by the area of IT service management to respond to a service disruption, in order to restore it to normal as quickly as possible, minimizing the negative impact on the business. An incident is a single unplanned event that generates a service disruption, whereas a problem is a cause or potential cause of one or more incidents, as defined by ITIL incident management guidelines.

There are various options when it comes to understanding the available IT Operations Management (ITOM) software tools. Especially because, unlike with IT service management (ITSM) say, there are different interpretations of what ITOM software is or includes. This variety is reflected in the Gartner Research view of the ITOM software category, where it has created multiple ITOM software Magic Quadrants rather than simply one.

Over the next couple of weeks (don't know exactly how many posts will turn out of this) I will blog about how we have developed our documentation site. The site is built on top of MkDocs, a custom theme, and a bunch of Markdown files. In this first post, I'll introduce you to MkDocs and help you get a basic site set up.