Operations | Monitoring | ITSM | DevOps | Cloud

Recently someone on our team opened a traffic snapshot and found an HTTP request that was captured with our eBPF capture agent, nettap. Our protocol dissector parsed most of the response correctly, but that correctness ended once the response headers were processed. What they ended up with was a recording of an HTTP request/response where the response body was just an incorrect collection of garbage binary data when it should have been JSON text.

Billing has always been one of the parts of running an MSP that doesn't scale on its own. More endpoints, more tickets, and more monitors under management all mean more usage to track—and for most MSPs, that usage still gets tallied by hand before an invoice can go out. Not anymore. We're rolling out the MSP Central billing module, powered by our integration with Zoho Billing—and it's live with usage-based billing from day one.

You can't ask questions of data you don't have. Neither can your agents.

The NAS Died. My WhatsUp Gold Server Died With It. WhatsUp Gold 360 Still Alerted Me. A real home-lab failure shows why always-on external monitoring and cloud-originated notifications matter when the local monitoring stack becomes part of the outage. On April 13, 2025, the NAS providing NFS storage to several virtual machines in my Proxmox lab locked up and halted.