Operations | Monitoring | ITSM | DevOps | Cloud

How Solutia Consulting Cut a Client's Technical Support Tickets by 50% Using Advanced Synthetic Monitoring from Checkly

Learn how Solutia Consulting relied on Checkly to confidently deploy client software updates Solutia Consulting is an information technology consulting firm based in Minneapolis / St. Paul, Minnesota. Solutia provides assessment and advisory services, dev team staff augmentation, managed IT services, and project-based contract work for a variety of clients, ranging from Fortune 500 companies to mid-sized enterprises and organizations.

Introducing Project and Workspace Access Tokens

A few months ago we introduced Repository Access Tokens which were the first of the new resource-based authentication methods we are introducing to Bitbucket Cloud. Repository Access Tokens enable a convenient, yet secure way to manage access for users to a specific repository. While repository access tokens enable you to allow you to control access at a granular level, they are not scalable.

Supercharging ITSM Collaboration with Mattermost and ServiceNow

Mattermost’s core mission is to provide secure collaboration for technical teams. To do so, we concentrate on providing a collaboration layer that powers key technical and operational workflows for our customers. A prime example of this focus is the new ServiceNow integration for Mattermost, which weaves together key ServiceNow ITSM features such as Incident, Change and Problem management with Mattermost’s rich collaboration features.

Vantage DX Product Updates

The upcoming release of Vantage DX packs in more usability features to help IT teams quickly get to the root of Teams performance issues. Our recently launched Teams dashboards have been updated and UI improvements now provide quick access to Teams Meeting Room performance data and new Microsoft Call Quality Dashboard (CQD) integration upgrades simplify set up.

PagerDuty and FiberPlane Integration Demo

Presenter: Aparna Valsala, Solutions Engineer at Fiberplane, Using the PagerDuty and Fiberplane integration, the responding engineer can immediately start the investigation using a predefined and configurable Fiberplane template visible to all while allowing multiple engineers to collaborate on the investigation with complete visibility and context.

Best SRE Practices to Help Developers Troubleshoot Kubernetes

With the adoption of Kubernetes rapidly accelerating, many companies struggle with having the right skills within development teams to troubleshoot incidents quickly. Remediation of issues is of the greatest importance to avoid customer disruption. This webinar will introduce several best practices where SREs can take a leadership role, such as: Watch this webinar on-demand to learn how the SRE role can enable development teams to troubleshoot Kubernetes issues quickly and effectively.

SCOM integration with OpenAI Chat GPT

We are happy to announce that we have created a SCOM integration with OpenAI Chat GPT. The solution checks for any alert generated in SCOM and then requests the artificial intelligence service to give you possible root causes and fixes to solve the issue. Moreover, it will take into account any other issues the respective degraded component or service is experiencing and consult you accordingly.

Minimizing Business Losses in Food and Restaurant Chains Using Asset Management

Every business aims to optimize its profit ratio. If we talk about the food and restaurant businesses, overall profit margins are not high. Therefore, restaurant businesses must utilize assets smartly, and efficiently. Most importantly, assets must be monitored continuously. If these activities are neglected, then business loss can occur. Hence it is important to design a loss-preventing strategy that needs to be applied.