Operations | Monitoring | ITSM | DevOps | Cloud

What is incident management? Maximize uptime and minimize disruptions with ServiceDesk Plus

Incident management is the process of restoring IT services to normalcy as quickly as possible. You can check out our comprehensive guide on incident management to learn more about how you can implement incident management best practices in your organization..

The Hidden Costs of Logging and What can Developers Do About It?

With the growing adoption of remote and distributed application development including micro-services, cloud-native applications, serverless, and more, it is becoming challenging more than ever before for developers to troubleshoot issues within a reasonable time, and that is a bottleneck. That in a sense contradicts the objectives of Agile and DevOps through fast feedback loops, continuous delivery, quick MTTR (mean time to resolution of defects), etc.

Maximizing Value with Database Testing

The foundation of software development is rooted in the handling and preservation of data in compliance with the goals of the application. The core of any software program is the information stored in databases that is used for retrieval and manipulation. To ensure that the chosen database system (whether SQL or Non-SQL) is suitable for the needs of the application, it’s important to conduct tests to evaluate its capabilities.

Introducing Levitate: 'uplifting' your metrics woes because self-management sucks like gravity

Managing your own time series database is painful. We’ve moved from servers to services, and yet, monitoring metrics data is primitive. Our managed time series database powers mission-critical workloads for monitoring, at a fraction of the cost.

JPG Vs. PNG | Which File Format Is Best for Better Speed of Websites?

There are dozens of formats available to prepare pictures for marketing and business purposes in the digital world. However, the primarily used ones are JPG and PNG, especially for websites. People usually prefer these two formats in their image production because the image quality is not compromised in both these types. However, specifying one as the best among these two is challenging. There are certain extraordinary features that both formats possess. Therefore, you can only term some as the best ones.

4 New AWS Monitoring Dashboards for EC2, EBS, RDS and S3

This is just a quick blog to draw attention to some new and enhanced monitoring dashboards we have added to eG Enterprise in the upcoming release (v 7.2) to provide quick and powerful overviews of a range of AWS services. As with all our dashboards, color-coded overlays provide guided drilldown for help desk operators and administrators. If a component has an issue, an amber or red indicator is overlaid to allow the viewer to click through to further diagnostic information.

DIY chiselled Ubuntu: crafting your own chiselled Ubuntu base image

In a previous post, I explained how we made our Ubuntu image 15 times smaller by chiselling a specific slice of Ubuntu for.NET developers. In this blog, I will provide step-by-step instructions on customising your chiselled Ubuntu base images for any use case. I don’t believe in a perfect container base image anymore.