Operations | Monitoring | ITSM | DevOps | Cloud

Product Spotlight: Logz.io Telemetry Collector for Fast Data Shipping

Today we’re excited to announce Logz.io Telemetry Collector – an agent that can send logs, metrics, and traces to Logz.io in a single installation as part of our Open 360™ platform. With Telemetry Collector, customers can get started monitoring their services with Logz.io faster than ever by simplifying the data collection process.

Production testing: smoke tests with Cypress, CircleCI, and AWS

“Testing your production environment” refers to the practice of running tests on production servers, using actual data from real users. Production testing doesn’t replace other methods like unit or integration testing. Instead, it extends them. Smoke testing is one approach that Lumigo has implemented to test our own production environments.

A recipe for better IT services and happier teams

The traditional wall between IT operations and IT services—along with tedious, antiquated processes for resolving IT issues—is harmful to a company’s productivity. It’s also soul-sucking for team members. Those conditions hinder data sharing and collaboration. As a result, IT staffers must spend hours on cumbersome tasks rather than focusing on meaningful, strategic projects that make them look forward to their workdays.

Five essential KPIs your MSP business needs to be tracking to improve growth

With 2022 winding down, many MSPs will be using this time to reflect on their performance during the past year, and strategizing on how they can improve in 2023. There are many Key Performance Indicators (KPIs) that MSPs should be continuously tracking as part of their normal business activity to help measure the health of their organization. In this blog I’m going outline what I believe the five most important ones are.

Insurance Policy for Microsoft Teams Quality of Service is More Than Just A 'Nice to Have'

Like any piece of tech, sometimes things can go wrong on a Microsoft Teams call. But, as a business, you want to maintain productivity at all times, through a positive user experience, that isn’t impacted by drops in service. Having coverage when it comes to Teams might seem like a ‘nice to have’ but it’s actually a lot more than that when it comes to Microsoft Teams quality of service. You wouldn’t skip insurance, after all.

Monitor More, Faster with WhatsUp Gold's Out-of-the-Box Features

Software vendors often claim that their product is the easiest to use on the market, but they rarely back that up with substantive detail. What does “ease of use” really mean? WhatsUp® Gold is known for its automation and ease of use, requiring minimal set-up and training. This recording will discuss out-of-the-box (OOTB) features of WhatsUp Gold.

Too many tools? Best practices for planning and implementing a successful IT tool consolidation strategy

IT tool consolidation is the ongoing and combined effort of all members of an IT organization to ensure that employees (only) use IT hardware, software and services that create and demonstrate explicit value for stakeholders in the business. The best metaphor for tool consolidation is in my kitchen, where common sense principles around value creation provide useful guidelines for any consolidation process.