Operations | Monitoring | ITSM | DevOps | Cloud

An Introduction to SOC Automation

The Security Operations Center, or SOC, is the backbone of modern security operations. By centralizing security monitoring, detection, and response, SOCs help organizations manage security risks more efficiently and effectively. But simply setting up a SOC doesn’t guarantee optimal security workflows. To get the very most from your SOC, you must automate its operations as much as possible.

What's New: PagerDuty Mobile Home Screen Experience

Hybrid and remote work is now the status quo. Companies campaigning for workers to return to the office are facing resistance, with some employers finding that they’re losing employees to jobs that give prospective hires the flexibility they want. Flexible work models have become a competitive advantage in a strained labor market. According to the latest Future of Work report from Accenture, 63% of high-growth companies have adopted a “productivity anywhere” workforce model.

Announcing New CircleCI + Honeycomb Integration Guide

If you’re writing software today, then you likely use a CI/CD pipeline to build and test your code before deploying it to production. Having a fast and efficient build pipeline saves you development time, shortens feedback loops, and helps you ship features faster. Conversely, slow and unreliable build pipelines are full of lost productivity and sadness.

Ramp Up (MSP Edition) | Ep 01 | David Beck on Hierarchical Multi-Tenancy | Rapid Onboarding

Here is the first episode of Ramp Up - MSP Edition where David Beck gives a quick take on how Hierarchical Multi-Tenancy helps rapid onboarding for MSPs. Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more.

Playing to Win in the Cloud - Mike Adler Empower 2022 Keynote

Playing to Win in the Cloud—During this keynote, Mike Adler (N-able’s CTPO) shares how to play a winning hand in the cloud, sharing information about the best practices, success stories, and N-able’s roadmap to help all of our partners deal themselves a winning hand when it comes to managing, monitoring, and protecting cloud assets. Joining him on stage, Stefan Voss, Laura DuBois and Subo Guha have demos of products and a look into the product roadmap.

OAuth Authentication - xMatters Support

OAuth is an open standard system that uses tokens to grant access to systems or information without using a password. OAuth authentication authorizes requests to the xMatters Rest API by passing a token in the header of your requests. This means you don’t have to store user names or passwords in your applications, keeping your user’s information secure.

Top 7 Customer Service Skills Every Service Desk Team Should Have

Internal IT support teams are often the first place employees turn for help with technical issues, and it’s important for team members to be able to quickly understand problems, identify solutions, and enable the employee to get back to work. Though there are plenty of technologies and organizational practices capable of improving support service teams, team-wide skills are the heart of every great service provider.