Operations | Monitoring | ITSM | DevOps | Cloud

IT infrastructures in the modern business landscape never stand still. The backbone that keeps the organization and its business operations running is expected to relentlessly scale with the newer technologies and challenges that are thrown in while keeping business functions online without disruptions. IT infrastructure transcends from networks and servers to applications and cloud environments, where every component is as crucial as the other. And the margin of error is very small.

Catchpoint has officially crossed a major milestone: over 3,000 intelligent agents now power our Global Agent Network. This isn’t just a big number. It underscores our commitment to helping our users monitor what matters, from where it matters most: the end user. With agents deployed across 105 countries, 346 cities, and every layer of the Internet stack, Catchpoint now offers the broadest and deepest visibility into user experience available today.

In Honeycomb’s Customer Architects team, we work with the full spectrum of team, scope, and budget sizes. “The data isn’t valuable enough” is something we’re always dismayed to hear, but we hear it often enough. The thing is, as much as we want it to not be true, no product or tool can magically maximize the value of your telemetry data—at least not without gobs of human input, oversight, and review.

Managed service providers (MSPs) are responsible for monitoring hundreds or even thousands of devices, meaning that they must have a practical way of identifying incidents, vulnerabilities, and outages. The obvious choice is employing an incident alerting tool that can deliver alerts to the on-call engineers responsible for maintaining system health and performance.

We launched Adaptive Logs last year to help you optimize your log volumes and costs in Grafana Cloud, and we’ve been hard at work ever since making improvements based on your feedback. Over the past couple of months, we’ve delivered several new features to help reduce toil, apply recommendations with precision, and—what we’re most excited about—confidently optimize your log ingestion while still providing peace of mind to your end users!

Zoom has an interesting concept they call a “minimum version enforcement policy.” The video conferencing platform enforces a Quarterly Lifecycle Policy, meaning that every three months, specifically in February, May, August, and November, Zoom updates the minimum required versions of its apps and SDKs. All users, system admins, and developers must be on at least the specified version to continue using the platform. Why?