Operations | Monitoring | ITSM | DevOps | Cloud

Moving communications service providers beyond traditional telecom

Communications service providers (CSPs) have been at the forefront of the pandemic, helping customers and entire industries make critical transformations almost overnight. When education, healthcare delivery methods, and supply chains were interrupted, CSPs stepped up and provided digital work environments and automations that became lifelines. Now, CSPs are laying the foundation for even more.

How Does a Digital Experience Score Optimize the Workplace

User experience is subjective. For example, asking tourists visiting New York City about their experiences gives different answers. Likewise, end-users who work remotely with different resources and disparate assets can have varied experiences with their business applications. How can IT teams gather this experience data and react faster to improve experience? The answer is Digital Experience Scores.

Rails + observIQ; Chapter 1: Log management at the core of Rails application development

Logging is useful in building, managing and debugging Rails applications. Most logging functionalities are built into the application, and it is fairly simple to find the logs. However, as your applications scale up in volume, it becomes difficult to trace the source of an issue. That’s when you want to implement a cloud based log management system to get a unified view of all logs from your Rails application.

Deploy Puppet Enterprise agents with HashiCorp Terraform on Azure VMs

HashiCorp Terraform is an open source Infrastructure as Code (IaC) tool that is widely used to deploy cloud infrastructure in the public cloud, such as AWS and Azure, along with on-premises VMware vSphere environments. One of the challenges is developing a method for bootstrapping the instances with configuration management agents such as the Puppet Enterprise agent.