From digital transformation to infrastructure optimization, business analytics and data visualization allow IT stakeholders to make sense of complex situations. You can’t improve what you can’t measure, right? More and more, we see IT organizations combining different sources of information to uncover unique insight, allowing them to detect areas of improvement, find new opportunities, optimize processes and gain that competitive edge.

The year 2020 has disrupted every norm in our lives and redefined how the world functions. The pandemic has been a real test of the internet’s true power with everything shifting online – companies shifted to a remote workforce, meetings and conferences went virtual and retailers were forced to quickly ramp up their online presence to stay strong in the market. The tech industry has had to fast-track digital transformation to maintain a level of normality and to keep businesses running.

The latest Nexthink release has rolled out, with a wide range of features to support the ongoing Nexthink mission – driving proactive, continuous management of digital employee experience across your entire estate. Our recent focus has been on building out virtualization support in the platform, continuing to enhance optimization of management workflows, and making employee engagement more powerful and accessible than ever before. Let’s take a deeper look at what’s new!

Catchpoint has been recognized as a Strong Performer in the emerging field of end-user experience management (EUEM) by Forrester Research in The Forrester New Wave™: End-User Experience Management, Q4 2020. The Forrester New Wave report aims to help I&O professionals identify the right partner for their EUEM needs.

Since its initial release back in early 2020, Experience Optimization has offered IT teams around the world with a prioritized guided process for proactively managing digital employee experience (DEX) across the enterprise. Since then, it has received continuous upgrades with each product release – new DEX Score dashboards, a modernized interface, additional playbooks, updated metrics or remote working categorization to name a few.

iSeatz, founded in 1999, has evolved from a digital reservation platform for local New Orleans restaurants into a loyalty tech company that integrates travel and lifestyle bookings into point banks for global brands. iSeatz powers one of the top 10 travel platforms in the world, as well as loyalty eCommerce sites for multiple top 5 hotel brands. The iSeatz Oneview Platform handles more than $4 billion and 180 billion loyalty points annually.

Nexthink Experience 2020.5, the latest product release, introduced a wide range of exciting new features for our customers—from additional Nexthink Act capabilities to Experience Optimization UX improvement. You can find out more on our product documentation page. But one feature we’re thrilled about and just can’t wait for our customers to discover is the new Nexthink Engage User Interface.

Henry Jennings is the Principal Engineer-Clients Services/Desktop at Sony Pictures Entertainment. An industry veteran, Henry has worked with IT teams for over two decades on improving their services support and building tangible metrics for business success. He was fundamental in his company’s shift to remote work in 2020 and has managed several large-scale IT projects across Sony.