Fleet management is the equivalent of computer inventory management, but for cars. It is in fact the fleet of an organization.

From managing environmental, social, and economic crises to navigating remote and hybrid work, the last 18 months have challenged businesses to think differently about the way they support their employees and keep vital business functions up and running. ServiceNow rose to the challenge to provide the solutions that get the job done. The result: ServiceNow has been recognized as a Strategic Leader in the 2021 Fosway 9-Grid™ for Cloud HR. What makes a leader.

A stringent account lockout policy is vital to derail password guessing and brute-force attacks but it also runs the risk of locking out legitimate users costing businesses valuable time, money, and effort. With password reset requests accounting for almost 30% of the total IT help desk tickets, resolving frequent account lockouts becomes an indispensable part of a sysadmin’s job.

Today many enterprise businesses suffer from security attacks but don’t understand how to protect their applications from being exposed. The most common attacks today are simple to execute such as a SQL injection, network Distributed Denial of Service (DDoS), Cross Side Scripting (XSS) and more. These are common attacks that can be mitigated by setting up a security framework to protect enterprise assets.

Running a customer contact center to meet the sky-high expectations of today’s customers is hard work. Success depends on having agents who can empathize with and advocate for your customers in order to give them satisfactory answers and resolutions. This is no small task, and the dynamic nature and complexity of all the factors involved make it even more difficult.