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The latest News and Information on IT Service Management, Service Desk and related technologies.

You've Achieved GDPR Compliance-Now What?

General Data Protection Regulation (GDPR). Most of us remember the months and weeks leading up to the deadline. We did whatever needed to be done to achieve compliance. Now it seems like a distant memory. And the pressure is mostly off. But in other ways, it was just the beginning. As you continue creating your day-to-day compliance strategy, you might find that the tactics that got you to the finish line were more short-term solutions that won’t necessarily stand long-term.

Pairing best-of-breed datacenters and digital workflows to modernize IT

Since its founding 20 years ago, CyrusOne has grown to be the third largest datacenter provider in the US, serving more than 200 Fortune 1000 customers worldwide. We haven’t reached this level of success by resting—we’re always on the lookout for better ways to serve our customers and new technologies to stay ahead of the game. That’s why one of our recent initiatives was IT automation.

How To Start A Consulting Business (2022 Guide)

Do you know how to start a consulting business? In this quick guide, we are going to break down all you need to know about how to start a consulting business. If you’re actively exploring the possibility of starting a consulting business, this is the perfect guide for you. Without wasting any time, let’s dive straight into providing some practical advice that can be easily implemented.

3 ways manufacturers can embrace agility and stay competitive

The manufacturing industry is in a state of flux, juggling skills gaps and supply chain issues at a time it needs to prepare for Industry 4.0 and smart factories. As the industry adopts digital technology, strengthening cybersecurity becomes a priority. The industry also faces pressure to advance sustainability. To weather the storm of this dynamic environment and come out stronger on the other side requires a shift in the way manufacturing companies operate.

A New Era of Software Asset Management

Do you remember when all applications were on-premises applications? Do you remember quarterly BSA (The Software Alliance) audits and press releases that identified companies for being out of compliance? Do you remember when big software manufactures were in the news because they were auditing school districts for software compliance? Have you read about any of this recently? Probably not.

A comprehensive lifecycle approach to ransomware defense

Ransomware continues to be a costly and growing problem. According to Infosecurity Magazine, the number of ransomware attacks grew 288% between the first and second quarters of 2021. Cybersecurity Ventures estimated a ransomware attack occurs every 11 seconds, Cybercrime Magazine reports. The resulting price tag from ransomware is truly staggering.

How To Scale A Consulting Business (2022 Guide)

Do you know how to scale a consulting business? In this short guide, we are going to break down all you need to know about how to scale a consulting business. If you’re actively exploring ways to take your consulting business to the next level and want to accelerate growth, this is the perfect guide for you. We want to provide practical advice that can be easily implemented.

5 ways to create a memorable customer experience

Mayank A, senior principal inbound product manager for Customer Workflows at ServiceNow, co-authored this blog. The way customers want to engage with organizations is radically changing. The pandemic and multiple shutdowns brought these changes to the forefront, forcing organizations to rethink their customer experience, both in person and online, and accelerate digital transformation projects to try to better align the customer journey with expectations.