As the world emerges from the COVID-19 pandemic, improving the customer experience is critical. Nowhere is this more important than in the healthcare industry, where increased engagement can lead to better patient outcomes. “Pairing digital technologies with human coaching and clinical care can offer a dramatically better patient experience through personalized attention, on-demand access to support, and automated reminders,” explains a Workflow article.

Inventory is an important task that every company must perform at least once a year in order to verify the quantity of its inventory. Its realization has a direct impact on the company’s future financial decisions.

We’re strengthening the value to ServiceNow and ScienceLogic customers through a stronger partnership.

The new major release of Ivanti Desktop & Server Management (DSM) is now available! This release focuses on more cloud functionality and therefore moves DSM to the future. We have greatly enhanced the DSM connector for Ivanti Neurons to use the collected DSM data directly in Ivanti Neurons for Patch Intelligence. This will allow you to have a much better overview of your environment from the security side.

It does this by delivering automated insight into your risk exposure and helps you to prioritize, based on adversarial risk. In particular, it provides real-time intelligence on vulnerability exploits that are actively trending in the wild, and those that have ties to ransomware.. Ivanti Neurons for Patch Intelligence combines this risk-based prioritization with patch reliability data to help you focus your testing efforts and reduce the overall time to patch.

Where were you when VPN went from "nice to have for IT staff to remote in on the weekends" to "mission critical for the entire organization" almost overnight in March of 2020? Many companies were caught off-guard, with admins across the country taking a mad scramble to make sure their VPN solution is modern, sized to fit the demands of the remote workforce, and secure for their users.

When measuring the success of large-scale transformations—particularly in the technology space—it’s natural to look at hard metrics, such as cycle time, mean time to recovery (MTTR), and so on. In IT, for example, hard metrics are what we do all day long. But within any organization, change is ultimately personal. In my experience, relying exclusively on hard numbers often leads you to ignore the human side of transformation, and sometimes even action the wrong things.

For even the most successful IT organizations, providing innovative solutions is only half the battle. There’s one thing that matters above all else when it comes to solving IT problems: the perspective of the employees.