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The latest News and Information on IT Service Management, Service Desk and related technologies.

Avoiding the Most Common Business Mistakes When Scaling Your Small Business

Scaling and generating more revenue without necessarily increasing costs is a good sign for your small business. But with the potential to scale by increasing sales volume comes the challenge of keeping the company’s operations and profitability stable. This is why companies emphasize the importance of operational efficiency.

Getting Started with Change Tracking

Changes are both inevitable and necessary when you are running a business. As customer expectation and the market landscape keeps changing, you will have to take up the necessary measures to implement corresponding digital solutions and technology changes. But managing changes can be a tricky process. Some changes can be as simple as changing the folder organization in your data. But if you have not tracked it properly, you will soon run into confusing folder hierarchies and problems in data sharing.

2021 Secure Consumer Cyber Report: Protecting the Everywhere Workplace

The 2021 Secure Consumer Cyber Report provides one of the industry’s most comprehensive studies about the shift in consumer behavior as a result of increased work-from-home initiatives. With the influx of unsecured personal devices and high-risk employee behavior, what does the threat landscape look like today? The newly released report found that, with the dramatic increase in remote work due to the pandemic, the threat to enterprise data is higher than ever.

Key benefits of advanced HTML5 that accelerate performance and simplify secure remote desktop access

What does it mean to securely access remote desktops from any device and from anywhere? 2020 was a game changer for the future of business operations and how, when and where people work. To enable secure remote access across an enterprise means making the Everywhere Workplace possible. Here’s how.

Get more insights into your organization's mobile device posture information by using the Cortex XSOAR Pack for MobileIron (acquired by Ivanti) Core and Cloud

More than 52% of organizations now offer their employees, contractors and frontline workers the ability to work securely from any endpoint of their choice. This modern workplace includes diverse endpoints such as iOS, macOS, Android, Windows 10 devices, as well as other immersive and rugged devices such as HoloLens, Oculus, Zebra and more - and IT teams need a scalable solution to secure and manage them.

Out of the box GRC Processes - How two companies prospered

At first glance, AltaGas Ltd. and Align Technology don’t have much in common. AltaGas Ltd. is a North American energy infrastructure business with a focus on owning and operating assets to provide clean and affordable energy to its customers. Align Technology is a leading manufacturer of 3D digital scanners and clear aligners used in orthodontics. However, the two companies share similar stories when it comes to the technology they use to manage governance, risk, and compliance (GRC) issues.

Four ways to send SCOM alerts to ServiceNow

If you work with Microsoft System Center Operations Manager (SCOM) and ServiceNow then you will be familiar with the fear of missing a critical infrastructure alert! But fear no more, we have just the ticket! Imagine if you could get these two tools working together, to fully synchronize your alerts and incidents for the lifetime of an issue – you’d be living the ITSM dream, right! So, here are our top four methods for making this dream a reality.