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The latest News and Information on IT Service Management, Service Desk and related technologies.

Back to Work: COVID Management in the Workplace

Returning to the workplace post-COVID-19 will require a careful balance of coordination, sensitivity, and logistics. You may be grappling with questions such as: Our Back to Work webinar series can help you think through these questions and more to ensure proper COVID management once you’re back in the workplace.

Five Key Identity Governance Features That Your Identity and Access Management Solution Does NOT Support

Since the start of the COVID-19 pandemic, identity management has taken center stage as the key enterprise security practice for enabling remote workforces while protecting company data and IT services.

ServiceNow simplifies vaccine management with new capabilities

COVID-19 vaccine manufacturers have collectively agreed to release 12 billion vaccine doses globally in 2021, according to McKinsey & Company research, provided they all pass clinical trials. However, turning those vaccines into vaccinations is a colossal undertaking that requires significant coordination. In January, we announced our Vaccine Administration Management (VAM) solution to simplify that effort.

PagerDuty: Helping Every Business Move to Digital

Last year, businesses started focusing more on accelerating digital transformation initiatives to meet growing customer expectations and deliver consistent digital experiences from anywhere—no matter the product, service, or industry. PagerDuty partners with thousands of organizations to help reimagine digital operations and deliver real-time, digital experiences to their customers when it matters most.

From ITSM to enterprise service management

More and more organizations are embracing digital evolution to improve processes and increase productivity. The Environment Protection Authority (EPA) Victoria, a state government agency in Australia, is one such organization. EPA Victoria embarked on a large-scale digital transformation journey three years ago to reinvent its operations, its interactions with the public, and its approach to environmental protection in the state of Victoria.

What Are Shared Services? (Your Guide For 2021)

What are shared services? How does a shared service business model work? In this article, we will be breaking down everything you need to know about shared services. Are you trying to build a request-centric operations model that places an emphasis on simplified customer experience? We will be exploring the key benefits of adopting a shared services model. There has never been a better time to start exploring the consolidation of business operations.

Enabling Secure Access for the Federal Government - Meeting Comply to Connect Mandates

Government IT organizations must demonstrate and maintain compliance with a large and growing number of regulations and standards around network access control (NAC), ensuring that all connected devices to their environment are not vulnerable is a key requirement. Comply to connect (C2C) simplifies this by enforcing that patches and hardened configurations are applied to devices before they connect and updated continually.

Top ITSM Trends of 2021

ITSM is a hot topic for people who manage IT infrastructure. And due to the immense changes, we have experienced this past year, there are new developments that show where the industry is headed. ‘Automation’ has been all the craze for the past few years, but it is now more relevant than ever. Then there is ‘digital transformation’, the buzzword of 2021, which is a result of the rapid levels of digitization that all organizations are experiencing.

Alloy Software Earns Prestigious Stevie Award for Outstanding Customer Success

BLOOMFIELD, N.J., March 11, 2021 (Newswire.com) – Alloy Software, Inc., a leading IT Service Management and IT Asset Management solution provider, announced today that it had been named a Silver Award winner in the 15th annual Stevie Awards for Sales & Customer Service. This award, which the company has received for the second consecutive year, is an undeniable proof of its focus on customer success and uncompromising commitment to the highest customer service standards.

What's New with Ivanti Device and Application Control 5.3

What’s New in Ivanti Device & Application Control 5.3 Nearly every company in the world incorporates a Mac endpoint into the organization. Without a device control solution to manage these stations we see a real possibility for data leakage risk. This loss happens mainly because of insider threats. Ivanti Device and Application Control has historically performed well protecting our customers against these types of threats, but the Mac endpoints can still represent a risk.