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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Spring 2021 Updates for the Alloy ITSM/ITAM Platform

We are happy to announce the immediate availability of Spring 2021 update to the Alloy Software ITSM/ITAM platform, including Navigator, Navigator Express, and Discovery. This maintenance release (8.7.4) offers stability and usability improvements, resolves issues with external tool integrations in Discovery and Network Inventory, and addresses several issues reported in earlier versions. For detailed information about all changes in this update, please see Release Notes for your product.

ITSM Request Portal in Jira Service Management

At the heart of ITSM is the belief that IT should be delivered as a service. Day-to-day ITSM can be as simple as a request for new hardware or a collaborative response to reports of a business-critical outage. Customers submit requests through a custom Jira Service Management portal, filling out tickets with information tailored for an agile response, and simultaneously kicking off workflows. Tickets land in the IT team’s queue, where incoming requests are sorted and addressed.

Make Your Everywhere Workplace Possible with UEM

In today's complex IT world, employees expect to be productive from everywhere they work (think kitchen tables, sofas, coffee shop Wi-Fi or mobile hotspots) any time using various devices from desktop and laptops to PCs tablets and smartphones. And while work is happening everywhere, IT teams are rushing to secure their IT environment as the growth of devices, increased cybersecurity threats, and more data processed at the edge make their jobs even harder.

Possibility is Everywhere

Hi! We’re Ivanti. We may have met before, but we’d like to reintroduce ourselves because a lot of things have changed for us. Between seriously expanded capabilities and a bold, fresh look, we’re a whole new brand. Of course, things haven’t just changed for us; the whole world has changed. For one thing, there’s a good chance you’re reading this from somewhere other than the traditional office space where you camped out prior to spring 2020.

Why HR and Legal Shared Services Teams are Critical to every Business

For over four decades, large US businesses have relied upon the shared services business model for cost reduction and operational efficiency. Even now, the trend continues with over 80% of the Fortune 500 companies in the USembracing it for obvious reasons. Presently, Human Resources (HR) and Legal shared services teams have become increasingly popular due to their sensitive nature and the supportive role they play in the overall functioning of a business.

How 20+ Leaders Define Customer Experience

So, what does CX mean? As you can expect with any “what is” query you pop into Google, Wikipedia does a great job providing customer experience definition. It says that: “The product of an interaction between an organization and a customer over the duration of their relationship”. Now, by all means – that 100 % true. But, being in the customer experience game ourselves, we’re not entirely satiated. At least not just yet.

What are Data Center Monitoring Best Practices?

Efficient Data Center monitoring and management supports our digital economy. As a result, operation and protection of the Data Center are critical. For reliable and safe monitoring, transparency is of utmost importance. But it is surprising to witness that one of the least explored area in data center network establishment is monitoring. This is ironic because at its core, a network has two goals: 1) Get packets from A to B 2) Make sure packets are received from A to B.

Confessions of an IT service desk staffer

Being a student can be exciting—and tough — all at the same time. There are many new things to get used to: a new place to live with new people, finding your way around a jumble of buildings, and new freedoms, often for the first time. Then there’s the challenge of your studies, with lots of new things to learn, deadlines to meet, and exams to pass. For many, life can feel quite stressful.

Consolidate Knowledge Base Articles from Multiple Departments in 5 Steps

After adopting foundational practices of knowledge management many organizations aim to expand this practice outside of IT. While comprehensive knowledge management is an effective way to connect employees to solutions from multiple departments, maintenance can be a major challenge. This post will dive a little deeper into how to consolidate knowledge base articles from multiple departments.