The latest News and Information on IT Service Management, Service Desk and related technologies.
Threat actors can move pretty fast. There are untold numbers of adversaries operating in the shadows looking for the next vulnerability they can exploit. Sometimes they find a vulnerability that hasn’t been identified by white-hat researchers or the vendors—resulting in a zero-day exploit—but most often they watch for public disclosures and updates from vendors to identify changes that have occurred in code.
Accenture and ServiceNow’s new partnership accelerates digital transformation and time to value for customers. Today’s business environment demands digitization. Specifically, digital workflows that transform how employees work, how customers receive service, and how work, well, flows. That’s because in the COVID-19 era, organizations are under pressure to innovate faster, reduce costs, improve productivity, and meet their customers’ needs.
Our customers often stress the phenomenal power that comes from the integration of Nexthink and ServiceNow. Bernardo Ramos, for example, former Director of IT for Arkema, saw their integration as a way of getting real-time information on all their workstations automatically and without effort. “With ServiceNow I had the feeling of having something the best of its class,” he told us, shortly before his retirement earlier this year.
Do you focus on the right risks, in the right order? When I cross the street, I look both ways. I take a quick glance at my feet when I step off the curb to the road. Then, I begin an eight-second walk to the other side with one eye on the car rolling up to the stop sign. You probably do something similar. These simple tasks, executed in any other order, could spell disaster.
The world of IT has been experiencing some deep changes throughout the year, making productivity increase one of our customers’ main goal. Here at Ivanti, we like to keep our ear to the ground when it comes to delivering the right features for the desired business outcomes. And so, Identity Director 2020.3 comes with a set of features aimed at.
The Elastic Stack (ELK) has been used for observability and security for many years now, so much so that we now offer the two as out-of-the-box solutions. However, identifying issues and finding the root cause is only part of the process. Often, organizations want to integrate the Elastic Stack into their everyday workflows so they can resolve those issues quickly. This typically involves integrating with some form of ticketing/incident tracking framework.
As the BFSI market gets more crowded, the only real differentiation available for businesses in this industry comes down to superior customer experiences. And this applies to both the internal teams and external customers. If the IT teams at the firm get the right type of support, they can work more efficiently and provide a seamless experience to the external customers.
When it comes to network monitoring all types of IT infrastructure ranging from consolidated to distributed workload conditions even the largest insurance company face challenges. Although, the organization gets access to a large human capital base, enjoys the trust & brand equity of millions of customers, and always has resources to immediately address its strategic concerns. But still to monitor the hybrid IT environment and get a comprehensive picture is in itself a challenge!
In my last post, we talked about the Android Enterprise features that are going to be the most useful in supply chain. (If you missed it, you can see it here: The Most Important Android Enterprise Features for Supply Chain.) Those are aspects of Android Enterprise that are going to make your life easier. However, to get there, we have to go through a bit of a hard transition.
