Today we announced the expansion of our partnership with Microsoft to deliver elevated digital employee experiences that meet people where they are. At Microsoft Ignite 2020, ServiceNow introduced new workflows embedded in Microsoft Teams to improve employee productivity with seamless self-service and faster case resolution. Powered by the Now Platform, the new capabilities also improve agent productivity by enabling them to more effectively collaborate and complete key tasks in Microsoft Teams.

The network monitoring teams can now tap into Internet-of-Things, software-level network, and cloud-based services to ensure maximum uptime and optimal network performance. However, adapting to these technologies would mean defining new practices for legacy architecture integration, reengineering the monitoring workflow, and evaluating the toolkit for enhancing comprehensive and layered network management.

The ITOM Podcast is back with an all new episode aimed to alleviate all your remote work woes in your IT environment. In the last episode, we discussed in detail about the need for compliance checks, major causes of compliance violations across industries, and the solution to help maintain network compliance. This week, we’ll dive into the end-user experience in this era of remote work.

We’re well over a year old now, the team has doubled in size and things are going just swell here at Team_Cookdown. Since we launched, we’ve expanded our product range to include some awesome new solutions like Alert Sync and Discovery and added loads of new features to our existing SCOM toolkit; to bring you expertly crafted integrations solutions for two of the most established platforms in IT enterprise, SCOM and ServiceNow.

Good news! We’ve created an awesome SquaredUp dashboard pack for our ServiceNow Monitoring MP! You can now enjoy our ServiceNow Monitoring MP and Dashboard pack for free, just click on the links below.

Today (September 17th, 2020) heralds the release of Ivanti User Workspace Manager 2020.2 – our most significant in recent years.

For many organizations, knowledge management is often considered a technology problem. This is why when they implement knowledge management, the execution is often rendered unsuccessful because the processes and the kind of articles that are created are too complicated for people to use. ITIL knowledge management is defined as the process of capturing, processing, storing, and sharing knowledge across the enterprise.