Every company in the world needs to reduce risk and uncertainty in its IT operations, ITOM. The best way to do that is by combining AI and digital workflows. It’s all about applying machine learning to operational data so that you can generate insights about potential system issues, and then launch automated workflows that resolve problems fast—ideally, before they impact customers. Today’s partnership announcement between IBM and ServiceNow is great news for enterprise customers.

At the start of the COVID pandemic, the business world shifted to remote work almost overnight, triggering a new wave of digital transformation. According to a recent study by ServiceNow in partnership with Wakefield, this was a welcome change – 87% of employees believe their company created new and better ways of working.

ServiceDesk Plus, ManageEngine’s flagship IT service management (ITSM) solution, has been named a Niche Player in this year’s Gartner Magic Quadrant for IT Service Management Tools. The Magic Quadrant offers insights for organizations shopping for an ITSM tool for their business needs. The research names some vendors based on strict inclusion criteria that includes vision, capability, size of operations, number of large customers, and more.

Wow! ServiceNow has been named an ITSM Tools Magic Quadrant Leader and placed furthest in completeness of Vision and highest in Ability to Execute in the 2020 Gartner Magic Quadrant report. We are humbled by the recognition and gratified by the success that our customers are reporting.

As the world collectively evaluates the return to work and shift to remote operations, digitally transformed enterprises are coming out faring better in this transition. This shift is aided by the work developers are putting in to create applications that better their organizations, and they need to continually adopt modern DevOps best practices to increase application delivery velocity and quality in order to stay nimble.

IT change management is one of the most important aspects of your service management and IT operations—so much that it can make or break an IT enterprise. In this blog, let’s go through what changes are, in the context of IT operations, and how to set up an IT change management function and go about managing changes in your IT ecosystem. Read on.

We’re in the early autumn season here in the northern hemisphere, with the weather getting cooler and the nights longer. That growing chill in the evenings encourages staying inside and reading by a fire for enjoyment and enlightenment.

Are you designing or working with structured configuration management data? No matter the technology platform, you will have come across relationships between various objects. These relationships are critical to keep your data points in perspective and build the bigger picture. One question that often comes up, when working with relationships is: What is the difference between Hosting and Containment relationships?