At Honeycomb, the datastore and query systems that we manage are sociotechnical in nature, meaning the move to observability requires a sociological shift as much as it does a technical one. We've covered the technical part in several prior discussions for our Authors’ Cut series, but the social aspect is a little squishier. Namely: How do you solve the people and culture problems that are necessary in making the shift to adopt observability practices?

Today, I’d like to tell you about a new community-contributed integration that connects Honeycomb to your ServiceNow workflows. My new integration reimagines what’s possible when connecting observability tools with ITSM systems. This post explains how it works and how to get started with it.

Another month has come to a close, so I’m back again to take you through what’s new and noteworthy from the month of September. If you missed last month’s blog, this will be a monthly recurring series to keep you posted with the latest and greatest at Honeycomb. There’s a ton to cover, so I’ll dispense with the preamble and dive right in.

Two years ago I wrote a piece in The New Stack about the Future of Ops Careers. Towards the end, I wrote: I described the second category as “operations engineering minus the infrastructure,” dedicated to evaluating and assembling a production stack of third-party platform providers, enabling software engineers to self-serve their services and own their own code in production. I said: That second category I was describing now has a name. We call those teams "platform engineering.".

Comprehensive observability starts with good instrumentation. OpenTelemetry, aka “OTel,” sets a unified standard, enabling you to instrument your applications once, then send that data to any backend observability tool of choice. OpenTelemetry’s standard for generating and ingesting telemetry data is slated to become as ubiquitous as current container orchestration standards. Because of this, development teams are increasingly adopting OpenTelemetry to their applications.

Complex, distributed software systems are chatty things. Because there are many components interoperating amongst themselves and with things outside their bounds like users, those components and the systems themselves emit many information signals. It’s the goal of monitoring, logging, and observability (o11y) tools to help the systems’ “stewards,” those developers and operators tasked with maintaining and supporting them, make sense of those signals.

We’re adopting Honeycomb with our teams, however, we’re trying to set up Availability Checks for our services like we’ve done with previous providers. How do we do that in Honeycomb?

In this post, we’ll look at how to host the OpenTelemetry Collector in Azure Container Apps. There are a few gotchas with how it’s deployed, so hopefully this will stop you from hitting the same issues. If you don’t care about the details and just want to run a script, I’ve created one here.

Written by Andrew Puch and Brian Langbecker You use NGINX as a proxy for your application, and you want to leverage your favorite features in Honeycomb to help make sense of the traffic data. Have no fear: Honeycomb is more than capable and ready to help! Things you will need: Before you start with the instructions, let’s discuss a lightweight tool called Honeytail. This utility will tail log files, parse the various formats, and send the data to Honeycomb.

Today, we’re announcing major new updates to Honeycomb’s PagerDuty integration. These updates put more of the information you need into PagerDuty notifications and allow for greater configurability. These enhancements are available to all users who leverage Honeycomb Triggers and Burn Alerts to send notifications via PagerDuty.