For Azure Virtual Desktop (AVD) sessions, Microsoft exposes a set of user experience and graphics performance counters that eG Enterprise monitors out-of-the-box. These performance counters for Azure Virtual Desktop and Remote Desktop Protocol (RDP) / RemoteFX sessions can be used to troubleshoot AVD problems.

While Grafana is one of the better known names in the industry, Coralogix offers a full-stack observability platform. Despite the popularity of the Grafana brand, the cloud based solution lacks in some key areas. This article will go over the differences between Coralogix and Grafana Cloud, from features, customer support, pricing and more.

As a business owner or manager, you understand the importance of efficient operations and effective communication, particularly after hours. You want to equip your on-call engineers with all the information they need to resolve a ticket when not at their desk. If you are using ConnectWise to manage your service tickets – here is some great addition to help with your after hours alerting.

Maintaining high customer satisfaction is one of the most important parts of running a business, and part of keeping your customers happy is keeping them updated. This is especially critical for e-commerce or other digital services businesses, as some customers may not think they are as transparent as in-person stores. Status pages provide real-time and accurate information on the health and performance of your online services.

As software engineers, we all know that troubleshooting often involves sifting through heaps of data points — scanning metrics, reading logs, checking resource status and analyzing events. We manually connect the dots, and if we're experienced enough, we might spot an issue that's about to become a problem. At StackState, we've faced these same challenges.

October is Cybersecurity Awareness month. So, we’ve asked Diogo Sousa, Platform.sh Security team manager to share how his team contributes to helping customers protect their websites and applications from external threats, 24x7.

Pandora FMS is an excellent monitoring system that helps collect data, detect anomalies, and monitor devices, infrastructures, applications, and business processes. However, more than monitoring alone is needed to manage the entire incident lifecycle. ilert complements Pandora FMS by adding alerting and incident management capabilities. While Pandora FMS detects anomalies, ilert ensures that the right people are notified and can take action quickly.

Digital Employee Experience is vital to attract and keep the best employees. A solid DEX strategy also increases employee productivity and motivation, a selling point for business leadership across the board. Yet, IT teams have less and less ability to control the factors that make up the digital employee experience. Although IT still own the devices, most of the network and applications are managed by third-party vendors.

On a recent thread on the CNCF Slack’s OTel Collector channel, a user asked a question that shone a light on a topic I don't think has been effectively discussed elsewhere.

This is the fourth part of the “Implementing Backstage” series and explores how to ensure your Backstage application is secure and how Backstage can contribute to more secure practices in general. The previous installments focused on how to get started, using the core features, and integrating with existing tools using plugins. If you’re unfamiliar with Backstage and need an introduction, check out part one of the “Evaluating Backstage” series.