When a business application slows down, bad things happen. Your customer support gets slammed with service requests. Your boss calls an emergency meeting to talk to the product and developer teams. Everybody’s asking the same question: what happened? Diagnosing a slow application and finding the cause of the problem is something developers need to do quickly. Performance-related problems are in the top five SaaS user churn, which is a major preventable loss of revenue.

As we head towards COVID-19’s first anniversary, let’s take a moment to analyze how far we’ve all come. The first few months may appear catastrophic, with physical businesses and airports shutting down indefinitely. However, it taught many companies how to adapt to a new normal and learn to swim in deep waters, almost overnight. As businesses transitioned to the digital landscape, employees were advised to work remotely.

You have a web site, app, online shop, or SaaS offering? Then you have plenty of user actions. That can be visiting a certain page, signing up for a service or canceling a subscription. Wouldn’t it be great to know in real time when an important customer action takes place? This would allow you sales, customer service or technical teams to act immediately no matter where they are.

If 2020 taught us anything, it is that a corporate Status Page is an IT ‘must have.’ With this one solution, IT leaders are able to address new challenges of remote work teams, as well as traditional issues — like high IT support costs, employee productivity, stakeholder transparency and IT team efficiency. 2020 was a year marked by the ‘virtualization’ of nearly every aspect of life.

Let citizen experiences drive your decision making In healthcare, citizen needs, expectations, and priorities can change quickly and with little warning. There’s no better example of this than the way COVID-19 immediately affected how organizations serve their customers and how healthcare providers prioritize patients, with many elective surgeries postponed.

One of the best ways to stay current in the fast-evolving field of artificial intelligence and machine learning is by following thought leaders, evangelists, and influencers in the industry. In this article, we’ve selected 10 of the most influential thought leaders (listed alphabetically) that are helping drive the field forward.

The field of data analytics is rapidly evolving alongside advances in technologies such as AI and machine learning. There are many valuable resources online that can help you stay up-to-date with the industry — from news sites, industry analysis, and the latest scientific research. We’re listing the top 10 websites and blogs (listed alphabetically) for anyone interested in keeping up with recent industry developments.

In days gone by, highly regulated industries like pharmaceuticals and finance were the biggest targets for nefarious cyber actors, due to the financial resources at banks and drug companies’ disposal – their respective security standards were indicative of this. Verizon reports in 2020 that, whilst banks and pharma companies account for 25% of major data breaches, big tech, and supply chain are increasingly at risk.

One of the keys to CloudWatch’s success is its no bang, no buck billing system. The pricing structure has been designed from the outset to ensure that CloudWatch users only pay for what they actually use. In addition, the CloudWatch Free Tier allows first time users to test the waters without shelling out. The downside of this flexibility and adaptability is complexity.

Prometheus metrics are an essential part of your observability stack. Observability comes hand in hand with monitoring, and is covered extensively here in this Essential Observability Techniques article. A well-monitored application with flexible logging frameworks can pay enormous dividends over a long period of sustained growth, but Prometheus has a problem when it comes to scale.