Raise your hand if you’re in IT and you’ve at some point in your career worked on the help desk. That’s what we thought. As the front lines of support for technology-related issues in the company, the help desk plays a critical role in keeping employees and the business up and running. Laptop keeps freezing? Bluetooth keyboard won’t connect? Dreaded BSOD? When employees run into these issues, they need help fast.

If you’re like us, you’ve been binge-watching a lot of shows over the past few months. That got us thinking—do you ever consider your company's problem resolution process to feel like an episode of one of your favorite shows? We ran a short poll to see how IT teams would relate their incident resolution processes to popular TV shows. Here are the results. We ran a short poll to see how IT teams would relate their incident resolution processes to popular TV shows.

A package manager wins on the strength of its warriors — those developer leaders who passionately advocate for it to be adopted by their teams and organizations. In just two years, Conan quickly found its champions among C/C++ developers, and their feedback and code contributions have been vital in making the open source software package manager a powerful solution.

I am excited to share the news that Ivanti has closed the acquisitions of MobileIron, a leading provider of mobile-centric Unified Endpoint Management (UEM) solutions, and Pulse Secure, a leading provider of secure access and mobile security solutions.

For today’s tech tip, we’re going to pivot away from our line items, and focus on the underpinnings of Catchpoint’s Monitoring Solution. The over 800 monitoring nodes we have positioned around the world include a wide range of node types, including backbone and broadband ISPs, cloud providers, mobile, and last mile, which, along with enterprise nodes, allow us to monitor the entire service delivery chain.

Agreed, it might feel like routine by now, but we are still happy to announce today’s release of Icinga for Windows v1.3.0. This includes Icinga PowerShell Plugins v1.3.0 as well as Icinga PowerShell Kickstart v1.2.0. Like with every release we appreciate all feedback, testing and bug reports, from our community and user base, as without you we wouldn’t be able to make such great progress with this project.

Today, AWS announced another major feature to the Lambda platform: the option to package your code and dependencies as container images. The advantage of this capability is that it makes it easier for enterprise users to use a consistent set of tools for security scanning, code signing, and more. It also raises the maximum code package size for a function to a whopping 10GB.

We’ve released support for tracing header interoperability in all of our Beelines. This means you can now mix and match distributed services instrumented with Beelines or with OpenTelemetry, and your traces will be preserved in Honeycomb!

We are excited to partner with AWS in launching Amazon EKS Distro (EKS-D), the official Amazon Kubernetes distribution, which includes the same secure, validated, and tested components that power Amazon EKS. Splunk Infrastructure Monitoring provides a turn-key, enterprise-grade Kubernetes monitoring solution for Amazon EKS. Additionally, Splunk Infrastructure Monitoring provides out-of-the-box monitoring of Kubernetes Control Plane.

Python introduced support for type hints in Python 3.5 via PEP 484, allowing tools like Mypy and Pyright to check your Python code for type conflicts before execution. This also helps tools that provide code auto-complete — like IDE, IPython, and Jupyter Notebooks — by providing a complete function signature, even for functions that are generated on import time like the Elasticsearch Python client.