If you provide a web service or benefit from a provided service, there’s typically an agreement between the provider and customers to contractually bind the provider to meet a certain level of service, otherwise known as a Service Level Agreement (SLA). The provider needs to be sure they deliver quality site performance and they’re extremely reliable, at the risk of hurting their brand reputation and losing customers.

According to a 2019 study conducted by Forrester, 44% of the IT directors surveyed indicated their organizations face unplanned downtime bimonthly. The study also estimated unplanned downtime costs 35% more per minute than planned downtime. If you’re an MSP, a failure to meet SLAs for uptime can lead to even higher costs and penalties.

We’ve been listening to our customers. Whether you’re a SolarWinds® Loggly® or SolarWinds AppOptics™ user, we’ve been working hard to make your life easier. We’re happy to announce a brand-new experience that brings together metrics, traces, and logs in a single platform, making it faster and easier to troubleshoot application and infrastructure issues.

According to a 2019 study conducted by Forrester, 44% of the IT directors surveyed indicated their organizations face unplanned downtime bimonthly. The study also estimated unplanned downtime costs 35% more per minute than planned downtime. If you’re an MSP, a failure to meet SLAs for uptime can lead to even higher costs and penalties.

If the users aren’t happy, then in short order, neither will anyone else be. The ubiquity of information technology has exposed users to the best the IT industry has to offer—and the worst. So, if end-user experience is king, how does one go about ensuring users stay happy? The short answer is application performance management (APM) tools. Users don’t care if the apps they use are in the cloud, on-premises, or something in between.

Hi, my name is Ayana Yokota and I’m a Developer Advocate at JFrog. I’m excited to introduce the first blog post in my JFrog customers interview series, highlighting unique use-cases and success stories. This fascinating first interview was held with Mr. Yan and Mr. Moriya, from the Infrastructure Engineering team, and Mr. Etourneau from the Arene Tools team, in the Toyota Research Institute – Advanced Development, Inc. (TRI-AD).

Do you focus on the right risks, in the right order? When I cross the street, I look both ways. I take a quick glance at my feet when I step off the curb to the road. Then, I begin an eight-second walk to the other side with one eye on the car rolling up to the stop sign. You probably do something similar. These simple tasks, executed in any other order, could spell disaster.

The world of IT has been experiencing some deep changes throughout the year, making productivity increase one of our customers’ main goal. Here at Ivanti, we like to keep our ear to the ground when it comes to delivering the right features for the desired business outcomes. And so, Identity Director 2020.3 comes with a set of features aimed at.

Citrix Application Delivery Management (ADM) – previously called as Citrix NetScaler Management and Analytics System (MAS) – is a centralized management solution that provides administrators with the ability to manage and monitor Citrix application networking products from a single, unified console. Citrix ADM includes a number of modules including Web Insight, HDX Insight, Gateway Insight, Security Insight, SSL Insight, TCP Insight, Video Insight, and WAN Insight.

We’re thrilled to have earned the distinction of being recognized as a Customer’s Choice in the October 2020 Gartner Peer Insights’ ‘Voice of the Customer’: Network Performance Monitoring & Diagnostics (NPMD) category Gartner Peer Insights’ Customer Choice distinctions “recognize vendors and products that are highly rated by their customers.” Everyone thinks they have happy customers, but how do they know they do?