As a former ‘customer side’ telecom professional, I’m in the fortunate position of having regular and open discussions with CEOs and CIOs across the industry. We talk about the issues and challenges facing the telecom industry and the exciting opportunities for change and growth. Not surprisingly, a major topic among us in recent months has been the impact of the COVID-19 pandemic and the lessons learned from this period.

We are excited to partner with AWS in launching AWS Bottlerocket, a container optimized operating system. Bottlerocket gives DevOps teams speed, efficiency and security in containerized environments.

Five worthy reads is a regular column on five noteworthy items we have discovered while researching trending and timeless topics. This week, we highlight the urgent need for ethical AI due to increased adoption of AI enabled technologies by businesses during the COVID-19 pandemic.

New Kubernetes versions are released multiple times per year, and you must upgrade your EKS cluster periodically to stay up to date. In this blog post we will go over the steps required to safely upgrade your production EKS cluster managed by Terraform. At Blue Matador, we use Terraform to manage most of our AWS infrastructure, and our EKS cluster is no exception. We use the eks module, which provides a lot of functionality for managing your EKS cluster and worker nodes.

This is it! This is the project you’ve been waiting for. The one that’s going to define your career and challenge you and totally transform “the way things are done around here.” The project your team will point to five years from now as the inflection point that ushered in a new era of awesome. If, that is, you can get the project approved, prioritized, and properly resourced.

At SCOMathon 2020, SquaredUp Founder & CEO Richard Benwell shared his top 5 tips for SCOM success in the APAC Keynote: A Manifesto for SCOM Success. We’ve put it together in this article in case you missed the talk.

When I first got involved in the cloud space back in 2015 the first thing I was tasked with was talking to our engineers, learning about networking, IT and general DevOps concepts. This allowed me to better understand the cloud, conduct research and provide solutions to our customers and partners.

Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge. Not only can knowledge content help drive self-service and employee empowerment, aiding in case deflection, but it can also serve as an extension of your organization’s culture.

Your enterprise has IT team members “on call,” so you can get immediate support with downtime, outages, and similar issues. That’s why streamlining on-call management may dictate your IT team’s success. Bonus Material: Advanced Escalation Example PDF To understand why, consider what will happen if a network or system crashes but IT team members cannot quickly and effectively communicate with one another.

Covid-19 has forced IT leaders across the world to rethink and strategize their plans and investments. Despite the economic downturn, surveys have indicated that digital transformation initiatives are still moving forward. Meanwhile ensuring infrastructure resilience and workforce productivity are primary challenges which IT leaders face to survive.