At ServiceNow, our mission of making the world of work, work better for people, drives everything we do. Returning to work safely remains a priority for businesses across the globe. In only two months since the initial release of the ServiceNow® Safe Workplace Suite, more than 500 organizations have downloaded our Safe Workplace apps. These organizations include Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas.

Today, InfluxDB Cloud is generally available on Microsoft Azure. Now you have the freedom to run the leading time series database on whichever you prefer: Microsoft Azure, Google Cloud or AWS.

In May we released the Splunk Machine Learning Toolkit (MLTK) version 5.2. We’ve loved telling you about some of the great new features, including the most recent blog on DensityFunction. However, we know that before you can start experimenting with model-building algorithms such as DensityFunction, your data needs to be prepared for machine learning. Machine learning operates best when you provide clean data as the foundation for building your models.

As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding to the workload of your existing front-line workers? In a world of digital transformations and disruptions, providing swift and complete customer service is about finding and fixing gaps in existing incident management processes using data analytics.

We at ManageEngine are excited to announce that OpManager and Applications Manager, have been named as 2020 Gartner Peer Insights Customers’ Choice for IT Infrastructure Monitoring Tools. Thanks to our customers who have reviewed our products for this distinction. To our customers, we look forward to shaping our products based on your feedback!

Web applications continue to evolve at an unbelievable pace, and the architecture surrounding web apps gets more complicated all of the time. The people that maintain them have grown beyond a handful of developers from just a few years ago to highly specialized teams. Developers make constant adjustments to the code and content, and their changes get published to the live site instantly in some cases.

HTTP, which stands for Hypertext Transfer Protocol, is a communication protocol used by your browser to connect to the web server of the site you're looking for. When HTTP data transfer between the browser and the web server is shared via unencrypted hypertext, anybody connected to your network can intercept the data you're transferring. To combat this, it's best to switch to HTTPS, the more secure extension of HTTP. You can't verify data integrity with HTTP

Following our Identification and Reconciliation post in this series, I wanted to briefly introduce the Identification Rule, a key part of the IRE system. We’ll continue to dig into IRE with this series, check back for more soon. Now that you’ve decided to funnel all of your Configuration Items (CIs) into ServiceNow via IRE, we need to sort out what each item is, and how it should be marked as unique. Identifications Rules perform this step with two distinct parts.

Service ownership is becoming common practice and its benefits are well-known. These perks include happier customers, aligned teams, and fewer incidents. While this sounds great, it’s often easier said than done, requiring a culture and mindset shift. Leadership will need to encourage and empower teams to adopt the “you build it, you run it” mentality. Here are some ways leaders can help get teams on board.