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Top Benefits of AI-Powered Customer Service Platforms

In today's digital age, customer expectations are soaring. Personalized interactions, round-the-clock availability, and efficient resolutions are no longer luxuries but necessities. To thrive in this competitive landscape, businesses are turning to AI-powered customer service platforms that leverage the power of artificial intelligence to revolutionize customer support.

IoT in Logistics: Streamlining Supply Chains

The use of Internet of Things (IoT) technology is revolutionizing the logistics industry transforming it into an tech savvy sector. By incorporating sensors real time data analysis and automation logistics operations are becoming faster, smoother and more resilient. This shift, towards IoT in logistics, is reshaping how goods are transported from one place to another enhancing supply chain performance and adaptability.

ManageEngine recognized as a Gartner Peer Insights Customers' Choice for Unified Endpoint Management Tools

At ManageEngine, we believe in letting our customers do the talking—and they’ve spoken! We are excited to announce that ManageEngine has been recognized as a Gartner Peer Insights Customers’ Choice in the Voice of the Customer for Unified Endpoint Management Tools 2024. Our commitment to putting our customers first is at the heart of everything we do, and we believe this recognition underscores our commitment to continuously innovate and improve our solution to meet their needs better.

Two-way synchronisation Slack, JSM, and Jira

Synchronizing Jira, Jira Service Management (JSM), and Slack bidirectionally is complex due to differing data structures, permissions, and update frequencies, affecting real-time responsiveness and data consistency. Robust API integration and meticulous permission management are crucial for ensuring reliable synchronisation and secure data exchange, essential for effective cross-platform collaboration and efficiency. ‍

Building an AI Assistant in Splunk Observability Cloud

Splunk Observability Cloud is a full-stack observability solution, combining purpose-built systems for application, infrastructure and end-user monitoring, pulled together by a common data model, in a unified interface. This provides essential end-to-end visibility across complex tech stacks and various data types, such as metrics, events, logs, and traces (MELT), as well as end-user sessions, database queries, stack traces and more.

How Do You Test Domain Health?

Domain health refers to the overall operational integrity and security of your website’s infrastructure. It typically encompasses factors like the status of your domain registration, the efficiency and configuration of your domain name system (DNS) settings, the responsiveness and reliability of your servers, and the robustness of the security protocols. When these elements align, your users get the performance they expect from a trusted domain.

Relax, recharge and let Pulseway handle IT

In the demanding world of IT management, taking a proper vacation can seem like an impossible dream. Among other challenges, IT professionals must juggle multiple tasks, fend off cybercriminals and manage a high-pressure environment. How can anyone truly unwind when constantly worrying about endpoints? Pulseway understands this need and makes it possible to step away from work without worry. Enter Pulseway's remote monitoring and management (RMM) solution— the ultimate endpoint management tool.

Demystifying the cloud: Elasticity vs. scalability

Elasticity and scalability are essential aspects of cloud computing and crucial for optimizing resource management and ensuring seamless operations. However, despite their importance, these concepts are often confused. Understanding their distinct purposes and functionalities is essential for fully leveraging the power of cloud technology. This article explores what cloud elasticity and scalability are, their key differences, and why both matter for efficient cloud environments.

Essential Metrics for Monitoring Network Performance

In the modern world of technological advancements, which is characterized by the constant growth of digital service use, it is crucial to pay attention to the assessment of the performance of the network infrastructure required to support the work of SaaS companies. It is generally paramount for the network to perform optimally to ensure that the company delivers its services to the customer as and when required without interruptions.