“My computer’s not working!” “I can’t connect to the internet!” “My emails aren’t sending!” You’re probably used to hearing common requests and complaints like these from end users. It’s our job to take these issues, troubleshoot them, bring them to root cause, and get the user back up and running as quickly as possible.

Investing in the right systems, assets, and infrastructure is critical to business success. It can be the difference between profitability and loss. Businesses employ several methods to determine the value of a product or service before purchase or adoption. One of those methods is the total cost of ownership. Total cost of ownership (TCO) is the sum of all costs involved in the purchase, operation, and maintenance of a given asset during its lifetime.

Managing and knowing where your cloud spend goes is nearly impossible without the right cloud cost management tools. Cloud-native, distributed technologies like microservices, containers, and Kubernetes can make it even more difficult to have full visibility into resource usage — and the associated costs. This cost information is also often buried in rows and columns of text on cloud providers’ bills. In addition, a lot of cloud cost management tools are clunky and inexact.

Business consultants are leveraging software and workflow AI to radically elevate service delivery. ‍ According to a survey by Hinge Marketing, the top three reasons businesses hire consultants are to (70%) access specialized expertise, (52%) gain an outside perspective, and (44%) supplement internal resources.

Would you rather have an Incident Management system custom-built to your exact specifications, potentially costing more time and resources, or an off-the-shelf solution that's ready to deploy but might not fit all your unique needs? Decision makers in companies often face this critical decision. And, that’s the debate of the day! Let’s explore and decode the decision of building vs. buying an Incident Management software.

For decades, many of the world’s top enterprises have trusted IBM Power Systems to run their mission-critical applications. IBM’s proprietary Unix operating system, AIX, is widely used in enterprise IT environments for its reliability, availability, and serviceability (RAS). As a result, performance optimization of AIX infrastructure is crucial.