What makes a good or a bad ITSM tool? Which ones are best for a small company? For an enterprise? Read this article to find out.

Application performance monitoring (APM) has been around for a long time. Odds are if you’re tasked with overseeing app performance, you’ve had to deal with this technology to get an understanding of your applications and any issues that can arise in the name of troubleshooting. But there’s a new approach you should consider: application observability.

At Honeycomb, we are very concerned about privacy and data sovereignty—it’s something we take very seriously, and in an effort to serve our customers better, we’re thrilled to announce that we now offer data residency in Europe. This new instance will allow Honeycomb customers to store their data in the US, in Europe, or both. Let’s talk about the details.

Although IT spend, including on cloud services, cooled somewhat in 2023, the second half of the year showed signs of stability, even resilience, buoyed in part by the growing interest in generative AI. For cloud market leader AWS, with 31% global share, the company’s efforts to cut costs and enhance efficiency resulted in substantial profit improvements. Like its peers, AWS also sees great potential in AI and came out with a slew of capabilities towards the end of the year.

In Kubernetes, managing containerized applications is essential for modern IT. As more systems move to cloud-native setups, there's a growing need for reliable data management solutions in Kubernetes clusters. Imagine a situation where important application data faces an unexpected issue or, even worse, gets corrupted. Without a reliable backup plan, the consequences could be severe. This is where volume snapshots come in handy.

Mark your calendars: From February 1, 2024, AWS is introducing a $0.005 hourly charge for all public IPv4 addresses. With IPv4 addresses becoming rarer and pricier, AWS is pushing us to be more IPv4-efficient and highlights the urgent need for businesses to adopt IPv6. Where’s This Change Happening? This isn’t just a small tweak, it will affect all AWS services that use public IPv4 addresses. We’re talking about everything from EC2 and RDS database instances to EKS nodes.

In the realm of IT, incidents are inevitable. However, the true test of an organization's resilience lies in its ability to mitigate the impact of these incidents. Traditional incident management focused mainly on reducing downtime, but as we evolve in our approach, it's become evident that minimizing the damage and costs incurred during downtime is equally crucial.

From reducing risk to optimizing efficiency, your organization has many compelling reasons to enforce policies and procedures. But what happens when a policy hinders productivity more than it helps, causing employees to skirt the rules? For IT departments, this ever-present dilemma is called shadow IT. As cybersecurity risks rise in 2024, it’s more relevant than ever. Before we get into our list of shadow IT statistics, let’s review the basics.

Jellyfish is one of the most popular engineering management platforms, offering comprehensive insights into engineering organizations, their tasks, and operational processes. Engineering management platforms aggregate and analyze metrics from various tools and systems that enable the software delivery process and development lifecycle. Jellyfish and other engineering management platforms aim to connect key development processes and decisions to overarching business goals.

For projects integrated with GitHub, Rollbar now has the ability to show the user identified by Git Blame in the Assign Owner field. This can help identify the last user to have dealt with the code in question so they can be assigned as the initial owner in Rollbar.