In the realm of IT, incidents are inevitable. However, the true test of an organization's resilience lies in its ability to mitigate the impact of these incidents. Traditional incident management focused mainly on reducing downtime, but as we evolve in our approach, it's become evident that minimizing the damage and costs incurred during downtime is equally crucial.

From reducing risk to optimizing efficiency, your organization has many compelling reasons to enforce policies and procedures. But what happens when a policy hinders productivity more than it helps, causing employees to skirt the rules? For IT departments, this ever-present dilemma is called shadow IT. As cybersecurity risks rise in 2024, it’s more relevant than ever. Before we get into our list of shadow IT statistics, let’s review the basics.

Jellyfish is one of the most popular engineering management platforms, offering comprehensive insights into engineering organizations, their tasks, and operational processes. Engineering management platforms aggregate and analyze metrics from various tools and systems that enable the software delivery process and development lifecycle. Jellyfish and other engineering management platforms aim to connect key development processes and decisions to overarching business goals.

For projects integrated with GitHub, Rollbar now has the ability to show the user identified by Git Blame in the Assign Owner field. This can help identify the last user to have dealt with the code in question so they can be assigned as the initial owner in Rollbar.

We're excited to unveil the latest enhancements to Rollbar’s Source Map handling. This new feature, directly influenced by user feedback, simplifies your debugging experience, making Source Mapping more intuitive and user-friendly. Source Map issues are a frequent concern, ranking among the top five monthly support requests. We recognize the challenges you face when dealing with errors that don't make sense due to Source Mapping configuration issues.

Developers and SREs choose Microsoft Azure to run their applications because it is a trustworthy world-class cloud platform. It has also proven itself over the years as an extremely powerful and reliable infrastructure for hosting business-critical applications. Elastic Observability offers over 25 out-of-the-box integrations for Microsoft Azure services with more on the way. A full list of Azure integrations can be found in our online documentation.

We’re living in an unprecedented moment in time. Data is reshaping our world. From enterprise networks and the cloud to the smart refrigerators in our kitchens and the watches on our wrists, data is proliferating at an unprecedented scale, both in volume and velocity. As data owners, we continuously strive to monitor and derive intelligent insights from this data so we can catch performance anomalies and issues – from misconfigured systems to a skipped heartbeat – and quickly intervene.

Dual-WAN networks have become a go-to solution for businesses looking for enhanced reliability and network performance. With not one but two Internet connections and the safeguard of a firewall, Dual-WAN configurations offer a robust solution – if one connection fails, the other seamlessly takes over. But, it's not a matter of if one will fail, but rather when.

As we reach the end of our blog series on the occurrences in 2023 from the fourth installment of our blog series, Restore: Repair vs. Root Cause, the unavoidable truth is that incidents are a universal challenge for organisations, regardless of their scale or field. In the APAC region, there’s a noticeable increase in regulatory bodies imposing strict penalties on major companies for service failures.

MSPs and AIOps, how can we combine both to get the maximum positive result out of any situation? The IT ecosystem has undergone a major change in recent years. Cloud computing, distributed architectures, and a constant evolution of technologies have made it increasingly complex and dynamic. Human oversight alone is no longer sufficient to monitor, manage, and troubleshoot this ever-evolving landscape.