What is Customer Satisfaction Score (CSAT)? How to Calculate and its Benefits
Customer satisfaction score (CSAT) is a popular measure of customer satisfaction. It is typically a number between 1 and 5, with 5 being the highest score. You can get your CSAT through surveys and use the results to help your business improve customer satisfaction ratings. Customer satisfaction is essential for companies because it can affect loyalty and retention. Satisfied customers will continue doing business with a company, and they will also recommend the company to others.