In the past three years (post-covid-19), we have seen a major decline in manual processing. Technology is on a boom, there is a major shift in how work was previously done and the way it is done now. If we talk about Financial Institutions, there is a major shift in how the tasks are now performed. Previously they used to rely on their employees for Asset Tracking and Management as they did not have a lot to focus on.

Managing technology services and operations can be like trying to jockey around road hazards in a vehicle that doesn’t have all the features you need for the drive. Just as your navigation technology helps keep your journey on track, full visibility into IT issues is vital. That’s what automated service operations offers. When different teams use different tools with different views of data, it can be a struggle to see if there’s a problem.

Today, I’d like to tell you about a new community-contributed integration that connects Honeycomb to your ServiceNow workflows. My new integration reimagines what’s possible when connecting observability tools with ITSM systems. This post explains how it works and how to get started with it.

When I started my career in information technology, I worked for a large insurance company in Omaha, Nebraska. At the time, they exclusively used Lotus Notes, an IBM product. Even as Microsoft Outlook gained popularity and functionality, the cost of changing email clients was insurmountable, so the company continued using Lotus Notes for many years.

One of my first projects as a consultant created a web application for a small tax software company in Omaha, Nebraska. They were looking to improve their online presence by offering customers the ability to automatically obtain the license for the application. Their website would allow the customer, potentially within minutes, to gain access to their software. They hired me to develop a process with an interface to their existing system to generate a license code, store it somewhere, and then email it.

How often is it that your employees are looking for an asset only to find it in use elsewhere by someone else? Does it mean that you invest in an endless supply of assets for availability 24x7x365? Regardless of the size of your business, it is not feasible to ensure that your assets will always be available and free so you can lay your hands on them when the need arises. A better solution is to have an asset reservation system.

Workday is a cloud-native solution for enterprise management. With its multitenant architecture, which supports a wide range of integrations and enables centralized administration of multiple Workday instances (i.e., tenants), Workday provides a unitary framework for managing human resources, financials, payroll, recruiting, analytics, and more. Along with Workday’s cloud-based delivery model, this multifaceted support offers flexibility that can be critical at enterprise scale.

Digitalization is a strategic business objective in 80% of organizations, according to OCEG research sponsored by ServiceNow. Digitalization can have a significant impact on all areas of business, from risk and service operations to customer service. No matter where your organization is in its digital transformation journey, here are four resources that can help.

Okay, I’ll admit it – I probably get more excited for Cybersecurity Awareness Month than most people. It’s a professional hazard. It has been 18 years since the first Cybersecurity Awareness Month, but this one feelsparticularly important.

Recently, technology roles have become more generalized—cloud computing, for instance, requires a broader knowledge of technologies like storage and network. As technology has continued to evolve over the decades, many job positions have blurred into many roles or even morphed into new roles with new responsibilities.