It’s Cybersecurity Awareness Month. For a CIO, this is like the holidays, and there’s lots to celebrate and lots to do. By reading this, you’re helping me check something off my list: I want everyone in the IT and security landscape to know how these two teams can work together for a more efficient, productive and secure enterprise. To those outside the departments, IT and security teams are often conflated.

Technical debt is a term that comes up frequently in IT organizations—whether to characterize software development, tech stack, or infrastructure. For instance, does your organization have operating systems that you keep around because they have legacy code or support an application critical to your operations, but whose vendor is long out of business? Maintaining legacy systems can be considered a form of technical debt.

Every enterprise needs to look at the assets to supervise and see which ones are available for allotment and which one need to be managed, all this is done for better results throughout the enterprise. Management of these assets has a direct relationship with the growth of any enterprise. It is very important to keep a good track of all the vital information of the asset.

Asset auditing is usually a long procedure especially when an organization has lots of assets. It becomes more hectic when you know some assets such as vehicles are in different locations and some vehicles are out making deliveries to clients. That is why it is important to plan asset audits in a way so that you have assets available at the time of audit. However, it is not simple as it seems that is why auditing is a complicated procedure!

In business, the customer is always supposed to come first, but what does that actually mean? How do you prioritize customers’ needs over everything else? In this article, we’ll explore the concept of customer first and how you can make it a reality in your business.

Alloy Software released a new cumulative update to the Alloy Software ITSM/ITAM platform. This update (2022.1.1) includes quality improvements, improves stability, and resolves a number of issues reported in earlier versions. The update involves Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise.

In the past three years (post-covid-19), we have seen a major decline in manual processing. Technology is on a boom, there is a major shift in how work was previously done and the way it is done now. If we talk about Financial Institutions, there is a major shift in how the tasks are now performed. Previously they used to rely on their employees for Asset Tracking and Management as they did not have a lot to focus on.

Managing technology services and operations can be like trying to jockey around road hazards in a vehicle that doesn’t have all the features you need for the drive. Just as your navigation technology helps keep your journey on track, full visibility into IT issues is vital. That’s what automated service operations offers. When different teams use different tools with different views of data, it can be a struggle to see if there’s a problem.

Today, I’d like to tell you about a new community-contributed integration that connects Honeycomb to your ServiceNow workflows. My new integration reimagines what’s possible when connecting observability tools with ITSM systems. This post explains how it works and how to get started with it.

How often is it that your employees are looking for an asset only to find it in use elsewhere by someone else? Does it mean that you invest in an endless supply of assets for availability 24x7x365? Regardless of the size of your business, it is not feasible to ensure that your assets will always be available and free so you can lay your hands on them when the need arises. A better solution is to have an asset reservation system.