Service management needs to change. The philosophies and understanding that gave way to the original concept of ITSM have been overtaken by time and perspective, rendering them outdated and leaving IT managers grasping with how to move forward. Because the various factors of work are constantly shifting (shown most clearly over the course of the last two years, but broadly true of any given period of time in tech), we need to be limber in our ways of thinking of these concepts.

Government measures that were put in place to limit the spread of covid-19 forced employers to change the working conditions of employees. The most common measure was the requirement to work remotely whenever possible. With the relaxation of health measures, some employers have decided to reinstate the working conditions that previously existed. Others, on the other hand, have opted for the flex office to continue to offer employees the opportunity to work from home.

The construction industry is filled with lots of equipment that is essential for running daily operations. Without them, it will be a hectic task and time-consuming as well. Therefore, it is significant to keep the equipment maintained and in good shape. But how to do that because assets are kept in distinct locations and how will they get maintenance on time? This is where equipment asset management software comes into play!

New Jersey, April 29th, 2022 – We are happy to share that Alloy Software, a leading provider of IT Service Management and Asset Management solutions, was named the winner of a Gold Stevie® American Business Award in the IT Service Management Solution category, for the second time in a row! The judges praised Alloy Software for its impressive achievements, complimented the refreshed appearance of the new product version, and valued the remarkable good timing of added single sign-on options.

We are proud to announce the release of version 22.1.3 of Neurons for Secure Access. New for this version, we have added the following features.

University software can help to elevate the productivity of all stakeholders. Higher education organizations are using campus management software to build a virtual environment for productivity. From team communication to student support, university management software creates a centralized virtual environment for all stakeholders at the university to thrive.

With the widespread adoption of cloud technology, data centers play a huge role in running key applications and business processes for organizations around the world. In 2022, the IT spending on data centers is expected to be $227 billion, and $237 billion by 2023. To run these datacenters profitably and deliver quality service to their customers, organizations are constantly trying to squeeze out maximum performance from the hardware.

Ever since it was first introduced, ITIL has become one of the leading frameworks for IT service management. With its clearly defined processes and services as well as logical distribution of roles and responsibilities, ITIL has helped organizations streamline their IT process and deliver value to stakeholders. The framework has helped organizations in their digital transformation by bringing together the stakeholder’s vision and the IT department's implementation.

I’m excited to announce ServiceNow has been recognized as a Leader in the Gartner® Magic Quadrant™ for Enterprise Agile Planning Tools for the second year in a row. This is an extremely important distinction for ServiceNow and our newly named Strategic Portfolio Management (SPM) offering. We believe this recognition reflects our expanded hybrid work management approach, financial management support, and extended integration with third-party tools.

Proactive field service is about being one step ahead of your customers. It requires systems that meet customer needs while minimizing their efforts. When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT), servitization, and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees. These five steps can help.