I’m often asked all kinds of interesting questions in my day-to-day work. Usually, these questions are related to the products we build here at SolarWinds®, and I absolutely love answering them. But people often ask me a more existential question when I tell them what I do for a living.

See how Nexthink’s IT department extended hardware refresh cycles while increasing employee happiness by offering device choices and incorporating sentiment and environment stewardship into the process. Like many organizations, our IT team has fallen behind on hardware refresh cycles due to the global chip shortage and ongoing supply chain issues.

ITIL and ITSM have growing preominence in current business landscapes. However, people often perceive that these two terms are non-comparable and distinct. Your business will be gaining very little when you seek to consider these terms independently. ITIL and ITSM add value to businesses through cost efficiency, reduced downtime, agility, and operational efficiency. Therefore, Managed Service Providers (MSPs) are looking to integrate ITIL and ITSM into their business philosophy for IT management software.

Technological breakthroughs are disrupting the basic norms of Information Technology (IT), and businesses should keep in line with emerging innovations and trends to add value to their services and products. IT service management (ITSM) has become the typical paradigm for resource management of IT products. It has become imperative for businesses to embrace ITSM since it automates IT processes, enhances job satisfaction, and resolves issues.

Technology is now everywhere. All enterprises have to step up and be tech-savvy not merely for a competitive edge, but as a mandate to be a part of the digital-first league, the majority today. As a result, IT infrastructure has become one of the fundamental building blocks of all enterprises to enable a modern, 21st-century experience that is “Always on”.

Inventory management can be a challenge for all organizations. With effective inventory control, companies can make significant improvements by avoiding wastage, enhancing traceability, and maintaining compliance. In this blog, we will know how we can control inventory and why it is important! So, let us begin!

We have just released Workspace Control 2022.2 (10.9.0.0), which contains one major new feature, several compatibility updates and bug fixes. We’ve also included several workflow improvements based on ideas submitted via the Ivanti Community.

Choosing the right IT service management (ITSM) software for your company is crucial since it directly impacts your end-to-end IT service delivery. And, if you’re a start-up, you need to be especially cautious about the software you use. If you choose the wrong IT helpdesk software that doesn’t match your organization’s requirements, you might waste time, money, and resources.

With advances in AI, the obvious discussion arises, how to make work-life easier? How to minimize time spent on mundane tasks? How to save time and money while ensuring that your IT team is functioning as efficiently as possible? Now enter… the chatbot. The virtual assistant or the chatbot is a significant AI-powered development with various use cases. It is an integral part of self-service today. In fact, you can even say that the chatbot has re-defined self-service.