To change or not to change? It is a question that every IT leader faces in the wake of lagging technology growth. While IT leaders aren’t blind to the problem, change remains elusive. Instead of risking stability and performance by switching to an unknown alternative, many leaders stick with their known incumbent. But that’s not the case anymore. We see a new generation of IT leaders challenging the status quo and transforming the technology behind world-leading companies.

Ransomware experienced a stunning surge in prevalence and sophistication throughout the pandemic. Threat actors capitalized on a frequently shaky transition to a remote, digital business landscape. With so many businesses prioritizing basic functionality over proactive security, vulnerabilities have been unprecedented – and very much exploited.

We all know one bad experience can impact a customer’s perception of—and even willingness to deal with—an organization going forward. That’s why so many companies, in virtually every industry, have made investing in customer experience (CX) a top priority, according to ResearchAndMarkets.com. The problem is, for any given organization, there are a number of customer service processes along the entire life span of an interaction that need to be looked at and made great.

In a world where 1.145 trillion MB of data is generated every day, the art of database management has become more important than ever. I use the word “art” because it captures a sense of the wizardry needed to effectively manage data. After all, our world is dominated by mobile devices and hybrid IT environments. Database migrations happen regularly, and data resides both on-premises and in the cloud. All these things have brought a new complexity to database management.

Although parts of life have been put on pause due to the pandemic, our relationship with work hasn’t stalled away from the office. But working from home has profoundly changed the structure and flow of work. Employers and employees are collaborating to define what “workplace” means in 2022 and beyond.

The pandemic created urgency for innovation and exposed us to what technology can do. But a shortage of developer skills left organizations grappling. Better integrations and low-code apps can help deliver transformation at scale, while citizen developers can ramp up automation. ServiceNow® Creator Workflows, including App Engine and IntegrationHub, offer a single, low-code platform that empowers citizen developers to deliver digital services fast without complexity.

Fleet management is the equivalent of computer inventory management, but for cars. It is in fact the fleet of an organization.

From managing environmental, social, and economic crises to navigating remote and hybrid work, the last 18 months have challenged businesses to think differently about the way they support their employees and keep vital business functions up and running. ServiceNow rose to the challenge to provide the solutions that get the job done. The result: ServiceNow has been recognized as a Strategic Leader in the 2021 Fosway 9-Grid™ for Cloud HR. What makes a leader.

A stringent account lockout policy is vital to derail password guessing and brute-force attacks but it also runs the risk of locking out legitimate users costing businesses valuable time, money, and effort. With password reset requests accounting for almost 30% of the total IT help desk tickets, resolving frequent account lockouts becomes an indispensable part of a sysadmin’s job.