Cybersecurity Awareness Month, now in its 18th year, is an opportunity to highlight the continually escalating conflict that is, for the most part, hidden from the public – unless it becomes media-worthy. Every day, those who are responsible for security (IT staff, threat and security analysts to CISOs) face new challenges. Digital transformation has accelerated at hyperspeed because organizations are focused on adjusting to COVID-19 disruptions.

Productivity is defined by measuring the amount of output over a given time frame. However, this discounts the quality of output, which is crucial in moving toward a more complete definition of productivity. Relating to services, increases in productivity generally highlight the amount of feature releases over time. This leaves out the critical measurement of quality compared to quantity. This is where a Service Catalog can greatly enhance true productivity within an engineering organization.

A broad enthusiasm for AI is already evidenced by the technology’s adoption within many organizations in 2021. In a recent multinational survey conducted by IDG, we found that more than one-quarter (27%) of the survey respondents have fully deployed AI-enabled ITSM/ITOM solutions, and another 34% have made initial deployments in select use cases and departments. At the same time, another 32% are exploring AI-based solutions or gathering information about them.

The COVID-19 pandemic brought connectivity to the forefront, as companies quickly shifted to remote working. As the new world of hybrid work emerges, connectivity continues to be at the center of conversations, putting pressure on telecommunications companies to deliver. At the same time, customers are demanding a better user experience with more consistent, high-quality service, shorter wait times, and personalized interactions.

Digital operations management is about harnessing the power of data to act when it matters the most. It’s also about having the right processes and procedures to support teams when every second is critical. Maturing your digital operations takes time, iteration, and commitment. The change won’t happen overnight. But, if you put in the effort, you’ll reap outsized benefits. You’ll be able to learn from incidents and proactively improve your services over time.

The digital economy is placing new demands on businesses of all sizes for smarter services and the capability to work from anywhere. When we at Sify Technologies in India see a challenge like this, we say, “Bring it on,” and this is how we break down the barriers to innovation. Sify is India’s most comprehensive information and communications technology (ICT) solutions and services provider.

It can be challenging to manage enterprise infrastructure across hybrid cloud and on-premises environments with accurate and timely tracking asset details — especially if you don't know what you have. The more systems deployed, the more visibility is necessary for your IT operations teams to meet critical business Service Level Agreements successfully.

We’ve known for some time that the demand for new graphics cards is far exceeding the supply. A combination of the pandemic, natural disasters and unprecedented consumer demand has led to a global chip shortage. The major names in the industry confirm that the supply problem may last in to 2023. At a time when many companies are having to shift more processing to the cloud to support remote workers – this supply problem could not have come at a worse time.

“Winning doesn’t always mean being first. Winning means you’re doing better than you’ve ever done before” – Bonnie Blair, five-time Olympic gold medalist. By that definition, Freshworks is a clear winner. Recording a personal best, Freshworks has been positioned on the Challengers quadrant in the 2021 Gartner Magic Quadrant for ITSM Tools.

Recently I was thinking about the topic “How do you improve the employee experience?” Many organisations drive this from an IT perspective with concepts like a Self-Service Portal, or Teams Channels, chatbots, even Social IT boards. These are all great ideas, but are they truly addressing employee experience? Let me elaborate on this concept.