The pandemic made Zoom ubiquitous. Everyone from preschoolers to CEOs use it to meet with others. Much of what we used to do by walking down the aisle, boarding a plane, or entering a classroom can now be handled on a Zoom call. Remote work has given rise to another trend: the fear of missing out (FOMO). At many companies, employees move from one Zoom meeting to another, forcing them to choose between Zoom fatigue and FOMO.
Actor 1: “Hey, you got peanut butter on my chocolate.” Actor 2: “Well you got chocolate in my peanut butter.” This 1970’s ad campaign of “Two Great Tastes that Taste Great Together” put Reese’s Peanut Butter Cups on the map. Know what else makes a great combo? IT Service Management (ITSM) and IT Asset Management (ITAM).
The latest Verizon DBIR report is out and we all should realize, normal is not the new workplace. Picture this: You’re logging into the work account after a long weekend of gratitude, remembrance and maybe even getting to hug someone safely. Okay, we’re exaggerating a little but variations of this scene are playing out all over the country this week. You’re frustrated and you haven’t even gotten started on the work that piled up over the weekend.
Project managers are the link between programmers and designers and between sales and customers. As such, project managers have to understand the importance of efficient, automated business processes and be comfortable dealing with people. At Germany-based global IT services and consulting company T-Systems, we take project management seriously. That's why we have a dedicated project management committee and 1,700 full-time project managers.
Bill Gates was quoted saying, “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.” Workflow automation is one of the finest methods deployed to succeed in business. It is considered the ultimate alternative to traditional inefficient and time-consuming business processes. The objective of a business is to reduce operational costs while ROI increases.
With so many brands and competitors out there, customers have an extremely high expectation for your customer service and care. Having a great customer experience (CX) team helps with client satisfaction, retention, and referral. All three of these are at the bottom of the marketing funnel and are key to growing your business. To truly understand your customers’ expectations, you must diligently study your CX and pain points.
As any organization grows and goes wider and bigger, their infrastructure and the IT landscape also expands. The “N” number of dependencies and running tasks at a moment needs careful monitoring. However, bigger the organization, the more complex and difficult it gets to monitor the transitions and communication. Without the smooth transactions and perfectly running operations team, day-to-day business would go through many hurdles.
March 11, 2020. Does that date ring a bell? For many, it won’t soon be forgotten. It’s the day when many companies across the globe closed their doors to keep workers safe from the pandemic. ServiceNow employees were told, “Be safe and go home.” This marked the official beginning of our work-from-home experience, one that turned our work lives—and many personal lives—upside down.
