The shift of the Information Technology Infrastructure Library (ITIL) 4 from process to value helps IT service management (ITSM) service providers demonstrate business value and adapt to change so they can meet business needs and customer expectations and thrive in an ever-changing technology landscape. However, in the face of an increasingly complex digital business environment, managing the diverse components of IT service operations can be challenging.

Is your company using ServiceNow IT Operations Management or considering using it? If so, you know the importance of enhancing the visibility of your IT infrastructure and services, protecting against service disruptions, and enhancing your company’s operational flexibility. In this blog, we’ll discuss how ServiceNow ITOM works, improves visibility across the entire IT infrastructure, and streamlines operations. We’ll also discuss how ServiceNow ITOM is better together with AIOps.

Service Level Agreements (SLAs) are foundational contracts that define the expectations and commitments between service providers and their customers. These agreements outline the quality, performance, and availability of services, setting the stage for a harmonious relationship. However, as service environments grow increasingly complex, the risk of SLA breaches looms ever larger.

Organizations striving to improve their operational efficiencies must know how to reduce MTTR as it plays a key role in today’s fiercely competitive business landscape. Customer satisfaction is a top priority for most businesses and late response to their queries or issues can have a negative impact. To track the response and resolution time, businesses measure their MTTR score. MTTR is a key metric that gives insight as to how much time an organization takes to resolve an incident or issue.

How large is your company’s IT infrastructure? How many devices and assets are attached to it? As large as it was yesterday, it’s probably larger today — and will be still larger tomorrow. This is compelling organizations to embrace device and asset monitoring under a “single pane of glass,” meaning via a unified, “single console” view of their entire network to enable unified endpoint management (UEM).

Optimisez la gestion des accès au sein de votre organisation en simplifiant la complexité grâce à Azure Active Directory. Découvrez comment l‘intégration avec Hector peut renforcer la sécurité et l’efficacité pour atteindre vos objectifs commerciaux.

VPN issues are easily some of the most common digital workplace problems to plague end user computing (EUC) teams. When the VPN crashes or falls out of compliance, it can have a disproportionate impact on employee experience. Monitoring and managing VPN performance is a top priority for many of our customers – including Qualcomm Incorporated. Qualcomm had a known VPN issue taking place in their environment impacting 90% of their workforce.

We come to the close of yet another year, and as every year we take stock of our triumphs and learnings. The rapid pace at which 2023 has unfolded is almost surreal, like it went by too quickly but at the same time left a huge amount of lessons and accomplishments. As I pause to reflect on this transformative year for InvGate, a sense of immense pride and optimistic anticipation for the future washes over. Indeed, 2023 has been a remarkable year for InvGate.

With the Opslogix ServiceNow Incident Connector for SCOM, you get a bi-directional data sync between SCOM Alerts and ServiceNow Incidents and Tickets Most organizations rely on a number of different tools to keep their operations running smoothly. Getting these tools to integrate seamlessly with each other is an essential factor in streamlining your operations, but sometimes, additional connectors might be needed in order to do so optimally.

When it comes to creating automated process workflows, there is no shortage of tools on the market. StartingPoint is a great example of a workflow automation platform that makes it easy for even the most non-technical users to create automated process workflows in just a few simple clicks. ‍ The real magic happens when you define a sequence of tasks for the tool to follow, achieving a specific goal with machine-like efficiency and precision. ‍ ‍