For the rest of the world, these are just two synonyms. But in ITIL, the main IT service management framework, the distinction is crucial. Let’s find out.

The concept of Secure by Design, which means designing software with security built in before it leaves the drawing board, is fundamentally changing how software is developed. Software has often been designed with what’s known as “bolt-on security,” added after products are developed. But that means security is not inherent within the solution. Where there's a conjunction between the core product and a bolt-on, that’s an inflection point for an attack.

The differences between a help desk and a service desk might have once seemed clear. But over the years, plenty of things have changed – especially with the arrival of new technologies that have impacted how users and customers receive support. Let's compare help desk vs. service desk models and examine how this ongoing evolution has played out. One area where the distinctions between a help desk and a service desk are apparent comes when discussing IT Service Management (ITSM) solutions.

IT asset management is an essential component to consider in every organization, regardless of the size and type of its business. Managing IT assets is critical in today’s technology-dependent business environment, as these assets underpin business advancement and efficiency.

Reasons why you MUST switch to IT asset management software for asset tracking.

Server Management is a critical aspect of IT infrastructure. As enterprises increasingly rely on robust and reliable server systems to power their digital operations, the role of Server Management has become increasingly important for maintaining business productivity and preventing downtime. The article covers the basics of understanding and implementing effective Server Management practices.

If you have purchased Ivanti UEM and are migrating to it from Microsoft Intune, you as an IT administrator must understand and execute several critical steps to make that transition smoothly. In this series of blogs, I will be looking from an Intune admin’s perspective at what it takes to migrate from Intune to Ivanti UEM. I will cover practical elements and best practices, translating terminology used across both products to pave the way for a seamless and successful transition.

As a business or organization grows, managing your IT infrastructure and equipment becomes more and more complicated. Enter IMACD: Installation, Move, Add, Change, and Disposal. An approach simplifies the lifecycle management of IT resources, ensuring that businesses remain agile, secure, and efficient.

IT Asset Management (ITAM) software is one of the most significant investments you'll make to manage, control, and protect your IT infrastructure. But to do it effectively, you need a tool instead of relying on spreadsheets. A good Asset Management software can help you reconcile licenses against services, secure your end-user environment, and reduce costs. In this guide, you'll find: So make sure to read it through before you start seeking your ideal platform!