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AI Knowledge Management: How to Use Generative AI for Knowledge Bases

Interest in generative AI has skyrocketed since the release of tools like ChatGPT, Google Gemini, Microsoft Copilot and others. Along with the hype comes concerns about privacy, personal identifiable information (PII), security and accuracy. Organizations are treading cautiously with generative AI tools despite seeing them as a game changer. Many seek the “sweet spot” – enabling benefits right now while identifying more strategic future uses, all without compromising security.

Basic Cyber Hygiene: New Definition and Best Practices for the Current World

With the latest changes in regulations and laws, and with cyberattacks becoming more sophisticated, costly and frequent, it’s unavoidable: You must rethink basic cyber hygiene for your organization. Today, effective cyber hygiene requires you to plan and carry out regular and consistent actions to not only meet current challenges but also to keep pace with a threat landscape that is always evolving.

Jamf Inventory: Here's How to Use Jamf For Asset Management

Jamf inventory stands out as a valuable resource for Mobile Device Management (MDM), providing a centralized platform for tracking and managing Apple devices. However, Jamf's specialization in iOS devices presents a limitation for organizations seeking a more comprehensive IT Asset Management (ITAM) solution to look over their whole IT environment. If this sounds familiar, the answer you are looking for is integration.

How MDM Can Help Manage the Apple Watch at Work

The Apple Watch has emerged as more than just a personal device. It's a tool that can enhance productivity, streamline communications and bolster security for organizations across various industries. With increased usage comes the need to manage these devices effectively and securely. This is where MDM steps in as a critical solution. Ivanti Neurons for MDM solution provides IT administrators the tools necessary to manage, secure and optimize the use of Apple Watch within their organizations.

Seamless IT Asset Onboarding is the Need of an Hour for Banks

In today’s banking environment, a smooth IT Assets Onboarding process is extremely important. It minimizes disruptions, accelerates the deployment of new technologies, and ensures that all systems function cohesively. It is important in the banking sector, where even minor delays or errors can have a huge impact.

How to Build a Mobile-First Security Strategy

Mobile devices have radically changed the way we work and collaborate. But along with the exponential growth in the use of smartphones and mobile apps has come a surge in vulnerabilities and exploits. The power of mobile communication allows work to be done anywhere, anytime, by employees who are accessing ever-higher volumes of data to do their jobs.

Here's How You Can Use Intune For Asset Management And Inventory

If you are in charge of doing IT Asset Management (ITAM) in this current mobile-centric world, a well-rounded option is to embrace Microsoft Intune for Mobile Device Management (MDM) and application security. But MDM is just a small part of ITAM. And it's only logical for your IT operations to have a centralized location with all your assets' information. Intune will help you with that but to some extent: it only collects data from Microsoft devices.

Create Personalized Knowledge Articles Faster and Smarter with Gen AI

Maintaining a deep catalog of knowledge articles to inform end users is an essential — yet often tedious — requirement for IT teams. But generative AI is offering a big assist. By using AI in knowledge bases, service desk agents who used to spend two or three hours creating each knowledge article from scratch can create drafts in minutes.