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Incident management with Microsoft Teams and Zenduty

Teams is Microsoft’s versatile chat and collaboration solution for enterprise communication. Teams come bundled with Office365, offering chat, file sharing, and a host of other collaborative features. The platform also integrates with a host of popular project management applications, chatbots, and alert management platform makes it a hot favorite of production teams.

Managing Remote Workers During COVID-19? 5 Key Tactics for IT Infrastructure Management

Google recently joined Facebook, Apple, Amazon, LinkedIn, Twitter and HPE in recommending its North American employees work from home to help slow down the spread of Coronavirus COVID-19. Workers can communicate in real-time on message systems like Slack and videoconferencing like Zoom. However, with >200k tech workers now at home needing robust and secure connection to the internet for these high bandwidth collaboration tools, the virus is not the only thing these workers are slowing down.

Announcing new-look notifications for Slack

We’ve had a lot of great feedback about our integration with Slack. Customers find it invaluable to have all the information about an error or issue delivered to a channel of their choice. Using Raygun Crash Reporting or APM and Slack together, everyone involved is alerted to a problem, and an indication of the cause can be ascertained immediately. The appropriate person can then be assigned to complete the investigation and resolve the error or issue pronto.

Troubleshooting complex applications faster

With the advent of the cloud and microservices, application architectures have become complex, and monitoring their performance is critical in protecting your business' bottom line. To troubleshoot performance problems quickly and achieve a reduced mean time to detect (MTTD) and mean time to resolve (MTTR), the use of an application performance monitoring (APM) tool is invaluable.

Making a Big GDPR CCPA Issue a Small One

British Airways, now there is a big GDPR issue. 500,000 people were affected over 15 days. Reputation damaged, untold revenue lost and a $230 million dollar fine and that is before any damages are paid. In my former life, I thought GDPR was a boring tick box exercise, it really could not be further from the truth. It is a scare your pants off ride, one that needs to be taken very, very seriously. Your company’s existence is at stake.

11 ITIL Service Desk Best Practices to Supercharge your Service Delivery

A service desk is the nerve center for all activities related to IT service delivery. It’s at the forefront of all interactions an organization has with its requesters. Implementing a service desk involves processes, workflows, and domain knowledge. That’s why most people stick to a framework when setting up a service desk. Learn more about the most popular ITSM framework. A service desk comes with numerous challenges that can be overcome if you are aware of the best practices.

How the Jsonnet-based project Tanka improves Kubernetes usage

At FOSDEM 2020, Grafana Labs software engineers Tom Braack and Malcolm Holmes explained how and why the team developed Tanka, a scalable Jsonnet-based tool for deploying and managing Kubernetes infrastructure. They also shared how Grafana Labs leverages the project to manage and monitor its own infrastructure as well as showcased how Tanka makes deploying a Grafana instance faster and more efficient.