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Mattermost 5.21: ChatOps integration with AWS, GitLab, and CodeShip, and more

Mattermost 5.21 includes improvements that will help your team work together more effectively. Some of these improvements, including the following ChatOps integration and plugins, were built during our successful open source chatbot hackfest that brought together 2,000 contributors from around the world.

Three Steps to Better Insights and Better Outcomes

In the past, IT asset management and IT service management processes have been separate disciplines with different objectives and goals. Given this reality, Ivanti recently surveyed over 1600 IT professionals to better understand the alignment of asset and service management processes. Some results weren’t surprising. Laptop and desktop computers are the most common managed assets, while niche industry-specific devices are the least managed. Our key finding, however, is clear.

Service Management in This Time of Widescale Remote Work

With the current focus on social distancing and other health precautions, service management leaders are probably already thinking about short-term implications of these rapidly incoming changes. The large-scale increased use of remote work is one implication. This might be a new option or an immediate mandatory requirement for all employees. Regardless, many IT organizations may not be ready.

Releasing Icinga DB v1.0 RC1

We have talked about it for a long time, but now it is here: The Icinga DB RC1 In case you managed to avoid all of the talk about it, Icinga DB is the replacement for our IDO (Icinga Data Output). What does this mean for you? It means SPEED. Especially for larger environments. So, what’s in the RC? It is basically a finished product. We want to give both you and us some time to test it out, find bugs and get comfortable with it.

The Ever-Changing IT Industry

Information technology (IT) never slows to a standstill. Technological change disrupts current processes or operations, requiring organizations to make alterations to IT spending. Deviating from legacy technology to 21st century advancements isn’t an option, it’s a requirement! Through automation and powerful integrations, organizations can breathe freely.

Monitoring Microservices: A 5-Step Guide

Why is monitoring microservices so important? It’s because we work in a time where systems are complex, distributed across multiple microservices. For example, even a simple e-commerce app may have Ordering, Product Catalog, and Shipping services. Our tooling and practices sometimes struggle to keep up with such complexity.

UTM Editor - efficient tagging of campaign links

You can evaluate the effectiveness of an advertising campaign as a whole. But in order to optimize it on an ongoing basis and get the most out of its budget, you need detailed data on the effectiveness of individual channels, creations, and locations. This is what UTM tags (or UTM codes) are for – parameters added to the landing page URL that don’t affect its display but allow the analytical package (e.g. Google Analytics) to record additional information about traffic sources.

Protecting critical business systems and ensuring business continuity in the age of COVID-19

As we are all adjusting to this new reality of living and working in the time of COVID-19, the coronavirus, there is so much that we need to take into consideration. Clearly, the health and safety of our family and colleagues is priority number one – and the local authorities have provided guidance on how to maximize protection.

Three pillars to digital government

The 21st Century Integrated Digital Experience Act (IDEA) recently celebrated its one year anniversary. The goal of the legislation is to improve the way citizens interact with the federal government. The ability to provide a modern digital experience to citizens and employees is now a basic expectation for all federal chief information officers (CIOs). Today, trust in institutions is near historic lows, setting the stakes for successful digital transformations at an all-time high.

Digital workflows help Washington State respond to COVID-19

In a pandemic, it’s critical for government agencies and healthcare providers to mobilize quickly. Washington State is ground zero in the United States for COVID-19 where the first US deaths were reported in February 2019, according to the Centers for Disease Control. Since then the disease has spread to nearly every state in the country, and is now a global pandemic. Health officials have been working around the clock to contain the virus.