Sometimes a case comes up where you need to lookup further information on the active record, via is referenced records. ServiceNow makes it pretty painless with the g_form.getReference method, which uses a callback to keep from blocking the rest of your script. The example I have below, and on our GitHub repo, uses getReference in a Client Script as a way to notify uses if they are setting the owner of a CI as an inactive user.

We’re excited to introduce Blameless Swimlanes – a feature that helps to minimize customer impact and enables faster incident resolution by allowing incident commanders to orchestrate parallel streams of investigations for complex incidents.

When learning a new technology like Istio, it’s always a good idea to take a look at sample apps. Istio repo has a few sample apps but they fall short in various ways. BookInfo is covered in the docs and it is a good first step. However, it is too verbose with too many services for me and the docs seem to focus on managing the BookInfo app, rather than building it from ground up. There’s a smaller helloworld sample but it’s more about autoscaling than anything else.

Customer service is trendy topic these days. After there was a boom around technology at the start of 21st century, the internet has settled down and now it’s more about the basics. Automation has taken huge part of the overall human resources and people are demanding human approach, even if it’s on the internet. Today we are going to review one of the oldest customer service software around, LiveAgent.

At Datadog, we’ve always been committed to ensuring that our libraries and software that run on your systems are open source. We believe that transparency into how we collect data and integrate with your applications is key for building trust.

Security experts from Google have discovered a new spyware in 24 Play Store apps that, combined, have more than 472,000 downloads. Researchers have stated that this spyware also has the capabilities of normal malware and appears to have infected certain apps in Google Play with more than 100,000 installations. Cybercriminals are deploying this spyware through the advertisement framework in those compromised apps.

With the emergence of Amazon Web Services (AWS) in 2002, the Infrastructure as a Service (IaaS) model kickstarted the public cloud revolution that has permanently changed how IT services are deployed and delivered. According to Gartner’s July 2019 Magic Quadrant for Cloud Infrastructure as a Service report, the annual cloud IaaS market is currently worth $41.4 billion and is expected to grow to $81.5 billion by 2022.