ITIL incident management aims to manage the lifecycle of all incidents. And the simple goal is rapid response and resolution, hence IT uptime, as modern IT is the backbone of a rapidly growing number of processes. Enterprise Alert is the perfect tool to accelerate and mobilize critical parts of the incident management process. It has a significant impact on the effectiveness and efficiency of handling time-sensitive and major incidents.

As the year draws to a close, for many of us this is a time to slow down, kick back and look forward to holiday time. For others, the work certainly isn’t done yet. The “S” word comes down to bear. Like it or not, this time of year – it’s all about the Shopping.

Container security orchestration allows to define within your security policy how you are going to respond to your different container security incidents. These responses can be automated in what is called security playbooks. This way, you can define and orchestrate multiple workflows involving different software both for sourcing and responding. This is how Falco and Splunk Phantom can be integrated together to do this.

We’re happy to announce the release of advanced analytics for three more ServiceDesk Plus modules: Request transition history, Projects and Knowledge base management. Read on to see how this integration between ServiceDesk Plus and Analytics Plus gives enterprises better visibility into their help desk activity.

The Uptime.com Transaction Check tool is evolving. It’s designed to mimic user interactions, and can interact with nearly every element on your website. The Transaction Check is an important monitor for those worried about conversions or signup forms. It can measure landing pages, shopping carts, and other interactive elements, mimicking the customer experience and providing important metrics about response time and errors along the way.

We’re excited to be speaking at and sponsoring KubeCon + CloudNativeCon NA 2018 in Seattle next week and hope we get a chance to hang out. Swing by our booth to check out a new open source project we’ve been working on, and give us some feedback on Grafana and features you’d like to see.