Operations | Monitoring | ITSM | DevOps | Cloud

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How to Accelerate Incident Response with Freshdesk + Zenduty Integration

When something breaks, customers don’t wait. They expect fast solutions. In fact, 90% of customers expect a quick response when they reach out. If your team can’t handle high-severity tickets quickly, it’s trust lost, revenue impacted, and customers looking elsewhere. The good news? There’s a better way to stay ahead of critical issues. Before we jump to the solution, let’s deep dive into the major problems businesses face when incident response gets delayed.

The Benefits of On-Call Management Software

In today’s fast-paced business environment, ensuring that critical issues are addressed promptly is essential for maintaining operational efficiency and customer satisfaction. On-call management software plays a pivotal role in organizing and scheduling teams to respond to emergencies or urgent situations at any time, but especially after business hours when offices and operations centers are not or sparsely staffed.

Reduce Your Carbon Footprint: The Role of IT Asset Management

Sustainability has shifted from being a trendy, “nice-to-have" option for companies to a mandatory core business strategy for remaining relevant and competitive. Over 40% of the information and communication technology (ICT) sector's carbon emissions are tied directly to IT assets, according to the World Bank. So, these organizations are actively seeking ways to curb their environmental impact and to reduce energy costs without sacrificing operational efficiency.

Website Maintenance Plans: Checklist, Tools, Reviews & Cost Breakdown (2025)

While most businesses invest heavily in website creation, many overlook the ongoing website maintenance plans needed to keep their digital presence performing at its peak. Data from recent studies reveals a harsh truth: 88% of online consumers won't return to a website after encountering technical issues or outdated information.

Agent vs. Agentless ITAM: What Are Their Differences - And Why You Need Both?

Agent vs agentless IT Asset Management (ITAM) is one of many debates that every IT professional needs to understand before choosing an IT Asset Management solution. Why? Because managing your IT assets is critical for better decision-making, operational efficiency, and cost optimization. So, where does this debate begin? What exactly is agent-based ITAM and agentless-based ITAM? And more importantly, what should we expect from each one?

Understanding Generative AI: What It Is and How It Works

Generative AI represents one of the most transformative advancements in the field of artificial intelligence. By leveraging advanced machine learning techniques, it has redefined how machines interact with and understand data. From creating realistic images to enhancing predictive analytics, the applications of generative AI are vast and impactful.

Renting a Dedicated Physical Server, a comprehensive Guide for you

In today's digital landscape, the demand for powerful and reliable hosting solutions is higher than ever. For businesses requiring enhanced performance, security, and scalability, renting a dedicated physical server often becomes the preferred option. But how do you go about choosing the right server for your needs? Let's explore this step-by-step, addressing the nuances and considerations involved in renting a dedicated physical server.