In recent years, organizations have increasingly adopted service level objectives, or SLOs, as a fundamental part of their site reliability engineering (SRE) practice. Best practices around SLOs have been pioneered by Google—the Google SRE book and a webinar that we jointly hosted with Google both provide great introductions to this concept. In essence, SLOs are rooted in the idea that service reliability and user happiness go hand in hand.

Collaboration and communication are critical to the successful implementation of service level objectives. Development and operational teams need to evaluate the impact of their work against established service reliability targets in order to improve their end user experience. Datadog simplifies cross-team collaboration by enabling everyone in your organization to track, manage, and monitor the status of all of their SLOs and error budgets in one place.

Service level objectives, or SLOs, are a key part of the site reliability engineering toolkit. SLOs provide a framework for defining clear targets around application performance, which ultimately help teams provide a consistent customer experience, balance feature development with platform stability, and improve communication with internal and external users.

Tracking your website’s exit and bounce rates will give you insight into how your audience engages with your website and the user experience they receive. This information will enable you to make data-driven decisions on performance-related improvements, ensuring your website functions at its optimal capacity. In this article, we explain exactly what exit rates and bounce rates are, the differences between them, and why you should track them.