2018 has arrived, and many IT professionals likely are hard at work mapping out their incident management strategies for the new year. As IT professionals search for ways to limit downtime and outages in 2018, it may be best to understand which key trends are worth watching in the months to come.

We published small update, where you can now enable detailed certificate validation which checks for name mismatch, chain validation errors and other common issues.

We’ve been hard at work for over 15 years building software to help you collaborate better. But if you work on an IT or customer support team, you know it takes more than the right software to build a culture of collaboration between your service teams and dev teams. You also need to have a set of best practices to help you use your collaboration tools to their fullest potential.

On January 3, 2018, the Meltdown and Spectre CPU architecture flaws were announced to the world. Due to early leaks, the announcement was made roughly a week earlier than planned. These bugs are easily the largest vulnerabilities announced in the last decade and require a complete reassessment of microprocessor architectures, and how software and hardware interact.

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